Lead IT Support Specialist
il y a 4 semaines
About SiPearl...
Established in 2019 with backing from the European Union, SiPearl represents Europe's ambition to control the technological core of its supercomputers: the microprocessor.
SiPearl is developing Rhea, a high-performance, low-power European microprocessor tailored for supercomputing and AI inference.
This next-generation microprocessor will primarily serve the EuroHPC Joint Undertaking ecosystem, which is deploying top-tier supercomputing infrastructures across Europe to tackle significant challenges in medical research, artificial intelligence, security, energy management, and climate, all while minimizing carbon emissions.
SiPearl collaborates closely with its 30 partners from the European Processor Initiative (EPI) consortium - prominent names from the scientific community, supercomputing centers, and industry - who are its stakeholders, future clients, and end-users.
SiPearl employs over 190 individuals in:
- France (Maisons-Laffitte, Grenoble, Massy, Sophia Antipolis),
- Germany (Duisburg)
- Spain (Barcelona)
- and Italy (Bologna)
SiPearl is part of the French Tech Next 120 programme 2024 class.
A typical day in this role may involve:
- Overseeing the installation and operational assurance of computer and/or telephone equipment (hardware and software) related to the workstation.
- Managing maintenance requests, either remotely or on-site, and addressing issues reported by users.
- Setting up work environments for new hires and guiding them in utilizing provided tools.
- Receiving and managing incidents or user-reported difficulties, ensuring their resolution by appropriate resources.
- Contributing to the resolution of incidents affecting service quality and continuity at the initial level.
- Creating and maintaining user documentation.
Onboarding:
- Coordinating equipment and workspace installation in the Data Center for new employees (internal and subcontractors).
- Providing IT guidance to newcomers and assisting them in managing their workstation and workspace in the Data Center.
Handling User Requests due to Malfunctions:
- Receiving user calls and documenting reported incidents or malfunctions.
- Conducting preliminary diagnosis and qualifying incidents.
Processing or Initiating Support Actions:
- Addressing first-level incidents or anomalies: diagnosing, identifying, providing information, resolving, and formulating solutions.
- Redirecting user calls to relevant entities when necessary.
- Reporting any abnormal incidents to the hierarchy.
- Maintaining a knowledge base and documentation.
Incident Follow-up:
- Monitoring the resolution progress of user requests.
- Utilizing the incident database for reminders, consolidation, and trend analysis.
- Issuing requests for significant preventive actions.
What will contribute to your success in this position:
- A minimum of a Bachelor's degree (Bac + 2) or equivalent technician-level experience (with internal training).
- 7+ years of experience in a similar role.
- Strong understanding of cybersecurity and networking topics.
- A curious, pragmatic, and analytical mindset.
- Quick adaptability to new tools and systems.
- Robust problem-solving skills.
- User-focused and empathetic approach.
- Fluency in French and English communication.
- BSc/BA in computer science, engineering, or a relevant field.
- Hands-on experience with Jira Service Desk.
Recruitment Process:
- Initial interview with our Talent Acquisition Partner (30')
- Personality assessment - designed to understand you beyond your resume (45')
- Technical interview with Simon, IT application Team leader (1h)
- Interview with Vincent, CIO (1h)
Benefits and Conditions:
- Contract: Permanent Contract (CDI)
- Benefits: meal vouchers (10 eur/day, 60% covered by SiPearl); health insurance (70% covered by SiPearl); 5 days per year of remote work from any EU location; unlimited access and pre-paid sessions with a practitioner of your choice on our mental health partner app; technical, linguistic, and personal development training; BSPCE (stock options)
- Work Model: On-Site
- Office: This role is available in France (Maisons-Laffitte or Grenoble)
- Engaging activities such as: Hackathons, Training Challenges, Quarterly Kick-off sessions, team events, Company events, and more.
- Please note that while we do not provide VISA Sponsorship, we are committed to assisting international candidates with the visa application process to the best of our ability.
Are you interested in learning more about us?
- Follow us on LinkedIn to stay updated with our latest news.
- Stay informed about our recruiting activities: SiPearl careers webpage.
- Discover more about our team culture: Welcome to the jungle.
At SiPearl, we are dedicated to fostering a diverse and inclusive workplace that thrives on the strength of varied perspectives and backgrounds. We recruit talent based on merit, experience, and alignment with our company's goals and values.
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