Software Support Engineer

il y a 4 semaines


Paris, Île-de-France zeroG - AI in Aviation Temps plein
Unlock Your Potential as a Software Support Specialist

At Diabolocom, we're on a mission to empower organizations worldwide to build brand loyalty and drive sales growth. As a Software Support Specialist, you'll play a vital role in our customer success journey.

About the Role

As a member of our Support division, you'll collaborate with our Head of Support, Marwa, and work alongside Ahmed, Sofien, and Thomas to deliver exceptional support experiences. Your responsibilities will include:

  • Handling support tickets at level 2 and level 3 via phone and ticketing tool
  • Collaborating with technical teams, including Software Engineering, DevOps, and Project Management
  • Providing top-notch support to our customers, leveraging your expertise in software and technology
  • Utilizing ticket management tools and CRM systems to streamline support processes
What We're Looking For

We're seeking a highly skilled and experienced Software Support Specialist who possesses:

  • Proven experience in a customer support role, preferably in software or technology
  • Practical knowledge of ticket management tools and CRM systems
  • Excellent oral and written communication skills in French and English
  • Bachelor's degree in business management, computer science, or a related field, or equivalent experience
  • Fluency in German, Spanish, or Italian (a plus)
What We Offer

As a Software Support Specialist at Diabolocom, you'll enjoy:

  • First-choice IT equipment
  • A dynamic and fast-paced work environment
  • Opportunities for growth and professional development
  • A comprehensive benefits package

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional support experiences and joining a talented team, we'd love to hear from you


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