Apprenticeship in Client Success Management

il y a 4 semaines


Paris, Île-de-France iscod alternance Temps plein

Become a vital part of a prominent player in the digital education industry

If you have a passion for ensuring client satisfaction and wish to be part of an energetic team, we invite you to consider the role of Client Success Manager. In this position, you will assist our clients throughout their experience with our comprehensive suite of solutions. Your responsibilities will include addressing client queries, guaranteeing their contentment, and fostering effective communication between clients and our client success department. Furthermore, you will significantly contribute to enhancing our support services and refreshing our help center to better equip our clients.

Core Responsibilities:
  • Address client inquiries through various communication channels
  • Guarantee client satisfaction and serve as a bridge between clients and the client success department
  • Work collaboratively with the team to improve support services
  • Keep the help center updated with pertinent information
Qualifications:
  • Exceptional interpersonal abilities and a customer-focused mindset
  • Outstanding written communication skills, emphasizing precision and clarity
  • Highly organized with the ability to manage multiple tasks in a dynamic environment
  • Enthusiastic, resilient, and empathetic in client interactions
  • Inquisitive nature with the capability to simplify intricate concepts

This role presents a remarkable opportunity to engage in a recognized diploma program while acquiring invaluable practical experience in client success. If you are prepared to embrace this opportunity, consider applying and embark on your professional journey with us.



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