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Client Success Specialist

Il y a 3 mois


Paris, Île-de-France Deepki Temps plein

About Deepki: Deepki is at the forefront of ESG SaaS solutions for real estate stakeholders, driving the shift towards sustainability and net-zero initiatives.

Role Overview: Are you interested in a dynamic apprenticeship within a software company focused on impactful solutions? In this role, you will assist in the implementation of our data-centric ESG software platform.

Key Responsibilities:

  • Support our B2B clientele, including notable organizations.
  • Facilitate the implementation and rollout of a new internal Customer Success Management tool, collaborating closely with the deployment lead.
  • Contribute to the scalability of Deepki by aiding in the configuration and automation of onboarding processes.
  • Conduct training sessions for new members of the Customer Success team.

Data Quality Assurance:

Ensure the precision and completeness of customer data, enabling Deepki's platforms to create a meaningful impact within client organizations through Data Quality Checks (DQC). You may also present data insights to clients.

This apprenticeship primarily focuses on configuration and analysis, with the potential to evolve into project management and client interactions.

Requirements:

  • Fluent in English; professional proficiency in French is essential.
  • Experience or interest in project management.
  • Background in software development or data analysis is a plus.

Work Environment:

Join an energetic and international team within a vibrant ecosystem where every initiative is valued. Deepki's mission is to leverage data to transform the real estate sector into a sustainable force for good, fostering virtuous practices.

We have a thriving community of interns and work-study students, offering benefits such as a ~10€ lunch voucher per day worked (55% covered by the employer) and a spacious office environment.

Company Vision: Founded in 2014, Deepki is dedicated to aiding real estate professionals in their journey towards net-zero and sustainability. We provide a comprehensive ESG data intelligence platform alongside expert advisory services, enhancing ESG performance and maximizing real estate asset value.

Deepki operates across Europe, with offices in major cities and ambitious growth plans. We seek talented individuals who share our commitment to accelerating the environmental transition in real estate on a global scale.

Diversity and Inclusion: We are committed to fostering an inclusive environment and do not discriminate based on ethnicity, religion, gender identity, sexual orientation, age, national origin, or any other protected status.