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Client Success Specialist
Il y a 2 mois
About Us: Established in Lyon, France, DataGalaxy is the pioneering Data Knowledge Catalog that enables organizations to comprehend the integral role of data in their operations. Our platform is designed to facilitate intuitive metadata mapping, management, and knowledge sharing, thereby bolstering data governance and literacy across enterprises.
DataGalaxy's Data Knowledge Catalog empowers business users to streamline processes, minimize expenses, and ensure compliance with regulations through a comprehensive data management and governance solution. Our catalog features APIs for seamless data integration, AI-driven services for automated data classification, and data lineage tracking to visualize the complete lifecycle of data.
As we continue to expand, DataGalaxy has successfully secured significant funding and is actively growing our client base in the American market.
Our Mission: To lead the transformation of modern business data catalogs by equipping data professionals and business users with enhanced data knowledge and a holistic understanding of data-driven operations. We are dedicated to fostering collaboration, managing data as a valuable asset, and enabling informed decision-making through data.
Our Core Values: Intentionality, Clarity, Boldness, and Humility. We seek individuals who resonate with our values of teamwork, ambition, enthusiasm, and collaboration. Each member of our team contributes unique insights and skills, fostering a diverse and innovative environment that drives exceptional results.
Candidate Profile: We are in search of a professional who is:
- Enthusiastic about joining a dynamic team
- Passionate about data and its applications
- Knowledgeable about current industry trends and advancements
- Organized, self-sufficient, and collaborative
Role Overview:
The Customer Success Manager at DataGalaxy will play a crucial role in managing customer relationships, ensuring satisfaction, and driving ongoing success. In this position, you will collaborate closely with clients to understand their requirements, resolve issues, and enhance the value they gain from our platform. You will also identify customer needs and provide tailored guidance.
Key Responsibilities:
- Manage a portfolio of clients in partnership with Account Managers:
- Provide daily support in product utilization
- Assess and prioritize client needs
- Assist with implementation and best practices
- Foster client loyalty to drive account revenue through upselling
- Address inquiries to help clients maximize their use of DataGalaxy
- Monitor action plans and evaluate performance indicators, focusing on account retention
- Analyze user experiences and suggest improvements
- Engage in strategic account committees
- Audit and document use cases for a comprehensive understanding of platform usage, feeding insights to Product, Marketing, Sales, and other clients
- Track platform usage metrics (Healthcheck) and initiate actions for retention and growth
- Measure and analyze key customer satisfaction indicators
Goals:
- Acquire new clients
- Facilitate additional sales
- Retain existing clients
Collaboration:
- Work with the Product team to relay customer feedback and requests
- Create and maintain content, deliverables, and best practices
Qualifications:
- At least 5 years of experience in a similar role within the data/information management sector (data governance, data quality, etc.)
- Ability to analyze the Data Governance landscape and articulate the value proposition of DataGalaxy
- Proficiency in statistical measurement and analysis techniques
- Functional knowledge in:
- Data governance
- Change management
- Fluency in English
Soft Skills:
- Exceptional communication skills, capable of engaging and inspiring audiences
- Analytical mindset to assess customer needs
- Aptitude for simplifying complex concepts for diverse stakeholders
- Strong team-oriented approach
- Excellent relationship-building skills with clients
- Proficient writing abilities
- Organized, detail-oriented, and autonomous
What We Offer:
- Modern offices located centrally
- Flexible working hours
- An opportunity to be part of an innovative French start-up
- The chance to shape your career path with autonomy across various projects
- Competitive compensation based on performance and potential
- Remote work options and daily allowances
- Health insurance coverage
- Meal vouchers
- Public transport reimbursement
- Complimentary snacks and beverages
- Regular team-building events and seminars
