Customer Success Specialist

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Sociabble Temps plein
Customer Success Role Overview

The mission of this position is to ensure the success of our clients in the USA and EMEA regions. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects.

Key Responsibilities:
  • Guidance and Advice: Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. You will have multiple interlocutors, including C-levels, across various departments such as communication, marketing, HR, and more.
  • Project Management: Oversee the project's launch timeline, ensuring punctual deployment. Liaise with internal technical teams during the deployment phase. Supervise the project in "run" mode to guarantee the attainment of the client's goals.
  • Upselling and Cross-Selling: Proactively own opportunities for upselling and cross-selling, including identification, negotiation, and contract signing, thereby enhancing the Annual Recurring Revenue (ARR).
Qualifications:
  • A university graduate with a focus on commercial, digital, or engineering fields, with a minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager, with extensive expertise handling US customers (+3 years).
  • Full bilingual level in English (C2 mandatory), with proficiency in new technologies, SAAS, and digital transformation.
  • Proven capability in managing multiple complex projects simultaneously, with significant experience in handling full sales cycle (renewals, upsell, cross-sell, negotiation).

This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. If you are self-motivated, result-oriented, and very autonomous, with a strong service orientation and a blend of analytical and synthesis skills, we encourage you to apply for this position.


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