Customer Engagement Specialist
il y a 4 semaines
We are seeking enthusiastic individuals to take on the role of Customer Engagement Specialist (m/f/x) at Cowboy. This position involves working in a dynamic environment where you will serve as a key representative of our innovative electric bike brand.
Your primary responsibility will be to craft an exceptional experience for our customers, establishing a genuine connection while showcasing your enthusiasm for our products and their contribution to modern urban transportation. You will develop a comprehensive understanding of our bicycles and their market positioning, enabling you to communicate effectively with customers in both French and English.
At Cowboy, we prioritize 'customer obsession', striving to deliver a seamless experience from the initial discovery phase through to ongoing support. Our mission is to transform urban mobility by fostering lasting relationships built on trust and care, while integrating advanced mobile services and predictive maintenance.
Although we are not actively hiring at this moment, we value your interest and will reach out when suitable opportunities arise.
Key Responsibilities:- Serve as a knowledgeable and passionate ambassador for all Cowboy products, providing expert advice and addressing customer inquiries.
- Take ownership of your sales initiatives, driving business growth for Cowboy.
- Communicate your expertise daily through various channels including chat, phone, in-person, or email.
- Organize and conduct Test Rides, engaging potential customers and demonstrating the features of our bikes.
- Follow up with customers post-Test Rides to nurture relationships and explore business opportunities.
- Contribute to maintaining a secure and welcoming retail environment.
- Ensure the shop floor is well-presented and organized.
Candidate Profile
We are looking for individuals who:- Have experience in customer-facing roles, adept at building trusted relationships.
- Possess a passion for customer service and community engagement.
- Are familiar with sales or similar customer-oriented positions.
- Have a strong interest in bicycles and urban mobility solutions.
- Are fluent in both French and English.
- Exhibit excellent communication and interpersonal skills.
- Experience in retail is advantageous, but we welcome candidates from hospitality, sales, or other customer-centric backgrounds.
Cowboy is a pioneering Belgian startup dedicated to creating cutting-edge electric bicycles for urban commuters. Our goal is to enhance urban mobility, making commutes more enjoyable, sustainable, and efficient.
As traffic congestion continues to challenge metropolitan areas, electric bikes are emerging as a superior mode of transportation, surpassing cars and traditional public transit. Cowboy's vision is to elevate the commuting experience, focusing on speed, comfort, and freedom of movement within the city. We enhance the riding experience by combining smart technology, elegant design, and exceptional customer service.
Founded in 2017 by visionary entrepreneurs, Cowboy is headquartered in Brussels, Belgium. We believe that courage is essential for our riders and our brand, empowering individuals to navigate their own paths.
In our pursuit of a more enjoyable and efficient commuting experience, we have received numerous accolades, affirming our commitment to innovation and excellence in urban mobility.
Employee Benefits
What We Offer:- A competitive compensation package with transparent salary structures.
- 30 days of annual leave (pro-rated for part-time employees).
- Your own Cowboy bike* (with discounts available for family members).
- The chance to play a pivotal role in a rapidly growing startup with a culture of respect and enjoyment.
- Daily meal allowances.
- An opportunity to make a significant impact on the company's growth and direction.
- Collaboration with passionate individuals who love their work.
*for the duration of your employment contract.
At Cowboy, we celebrate diversity as a strength. Regardless of your background or journey, we embrace inclusivity in our workplace. Your unique skills, enthusiasm, and perspective will contribute to our mission of transforming urban mobility for the better.
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