Customer Service Operations Specialist
il y a 3 jours
About the Role
We are seeking a highly skilled Customer Service Operations Specialist to join our team at Evolution Powertools. As a key member of our Customer Service team, you will play a critical role in driving customer engagement and satisfaction across the UK, US, and Europe.
Key Responsibilities
- Develop and implement customer service processes and standards to ensure exceptional customer experiences.
- Manage and analyze customer complaints and inquiries, identifying trends and areas for improvement.
- Collaborate with cross-functional teams to drive business growth and customer engagement.
- Prepare and present reports on customer service performance, highlighting key metrics and insights.
- Develop and maintain knowledge-based documents, such as FAQs and customer guides.
- Provide input on budget preparation and resource allocation for the Customer Service department.
- Manage complex customer inquiries and escalate issues as needed.
- Support the development of customer-focused projects and initiatives.
Requirements
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Experience with LEAN and continuous improvement processes.
- 3+ years of customer service experience.
About Us
Evolution Powertools is a leading provider of power tools and solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence. As a member of our team, you will have the opportunity to work with a dynamic and ambitious organization, driving customer engagement and satisfaction across the globe.
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