Customer Service Operations Specialist

il y a 3 jours


Paris, Île-de-France Evolution Powertools Temps plein

About the Role

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Evolution Powertools. As a key member of our Customer Service team, you will play a critical role in driving customer engagement and satisfaction across the UK, US, and Europe.

Key Responsibilities

  • Develop and implement customer service processes and standards to ensure exceptional customer experiences.
  • Manage and analyze customer complaints and inquiries, identifying trends and areas for improvement.
  • Collaborate with cross-functional teams to drive business growth and customer engagement.
  • Prepare and present reports on customer service performance, highlighting key metrics and insights.
  • Develop and maintain knowledge-based documents, such as FAQs and customer guides.
  • Provide input on budget preparation and resource allocation for the Customer Service department.
  • Manage complex customer inquiries and escalate issues as needed.
  • Support the development of customer-focused projects and initiatives.

Requirements

  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Experience with LEAN and continuous improvement processes.
  • 3+ years of customer service experience.

About Us

Evolution Powertools is a leading provider of power tools and solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence. As a member of our team, you will have the opportunity to work with a dynamic and ambitious organization, driving customer engagement and satisfaction across the globe.



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