Infrastructure Technical Solutions Specialist

il y a 4 semaines


Paris, Île-de-France Google Temps plein
Minimum qualifications:
  • Bachelor's degree in a technical discipline or equivalent hands-on experience in technical support, professional services, software development, or product operations management.
  • 4 years of experience in programming with a general-purpose coding language or in system architecture, troubleshooting, and advocating for client needs, as well as resolving technical issues.
  • 4 years of experience with two or more of the following: Web Technologies, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Proven experience in troubleshooting and advocating for client requirements.
  • Willingness to work non-standard hours, including weekends, holidays, and shift-based schedules.

Preferred qualifications:
  • Experience in implementing, managing, and troubleshooting network infrastructure devices.
  • Familiarity with techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to diagnose network latency, packet loss, and other performance issues at the packet level.
  • Experience with any of the following cloud solutions: SQL database management, Google App Engine, open-source software communities, Cloud networking solutions, or distributed computing technologies.
  • System/network administrator level knowledge of Linux/Unix or similar systems.
  • Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
  • Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).

About the role

The Infrastructure Technical Solutions Specialist addresses customer challenges while providing level two support to our other Support teams. In this position, you will be part of a global team that assists customers in transitioning to Google Cloud seamlessly. You will resolve technical challenges for clients through a combination of debugging, networking, system administration, documentation updates, and coding/scripting. Your efforts will simplify product adoption and usage by enhancing the product, tools, processes, and documentation. You will contribute to the growth of Google Cloud by identifying and advocating for our clients' challenges.

Google Cloud empowers organizations to digitally transform their business and industry. We offer enterprise-grade solutions that utilize Google's advanced technology and tools, enabling developers to build more sustainably. Clients in over 200 countries and territories rely on Google Cloud as their trusted partner to foster growth and tackle their most pressing business challenges.

Responsibilities
  • Effectively manage customer issues through accurate diagnosis, resolution, or implementation of new investigative tools to enhance productivity for customer inquiries on Google Cloud Platform products.
  • Develop a comprehensive understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, identifying the root cause of customer-reported issues, and creating tools for quicker diagnosis.
  • Serve as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to overcome technical deployment challenges and enhance Google Cloud.
  • Collaborate closely with various product and engineering teams to identify ways to improve the product, and engage with our Site Reliability Engineering (SRE) teams to ensure high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
  • Be available for non-standard work hours or shifts, which may include weekends.


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