Guest Experience Manager

il y a 1 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Guest Experience Manager

Accor is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities:
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with hotel departments to ensure seamless service delivery
  • Monitor and analyze guest feedback to identify areas for improvement
  • Provide training and coaching to hotel staff to enhance their service skills
  • Ensure that all hotel operations are in line with Accor's quality standards
Requirements:
  • Minimum 3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Fluency in English, additional languages are a plus
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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