Customer Service Manager

il y a 7 jours


Paris, Île-de-France B2X Care Solutions GmbH Temps plein
Job Title: Customer Service Manager

B2X Care Solutions GmbH is seeking a highly skilled Customer Service Manager to join our team. As a key member of our service management platform, you will play a crucial role in enhancing the service experience for our customers.

Key Responsibilities:
  • Point of Contact for designated external B2B service partners, including face-to-face meetings
  • Ensuring the efficient implementation of after-sales services for contracted products through daily KPI checks
  • Preparing and analyzing data, including in-depth analysis, creating solutions, and follow-up actions
Requirements:
  • 2 years of experience in after-sales processes/customer support
  • Fluent French and English in verbal and written (at least B2 level)
  • Proficient in Excel, with experience in working with Power BI a plus
  • Operational skills, including careful listening, recognizing and addressing customer requirements, implementation of policies and standards, data processing, and staying up-to-date
What We Offer:
  • Partially remote position with frequent travel within France to support supplier and customer meetings
  • Training on the job
  • Opportunity to work with a specialized service management platform

Please submit your application in English.


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