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Guest Relations Agent

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Guest Relations Agent

At Mövenpick Hotels & Resorts, we're committed to delivering exceptional guest experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our guests feel welcome, valued, and cared for throughout their stay.

Key Responsibilities:
  • Provide personalized, warm, and efficient service to guests at the Main Reception.
  • Ensure all aspects of the department are handled efficiently and effectively, with a strong focus on hospitality and guest satisfaction.
  • Coordinate with various departments, including Front Office, Housekeeping, Recreation, and Food and Beverage, to meet guest needs and resolve any issues that may arise.
  • Assist in implementing and adhering to Operational Standards and hotel procedures for guest treatment.
  • Stay up-to-date with Front Office and Recreation procedures, as well as Mövenpick Operational Standards.
  • Recognize and address guest problems and complaints promptly to ensure guest satisfaction and meet the target of 'zero complaints'.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of Front Office and Recreation procedures, as well as Mövenpick Operational Standards.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.