Emplois actuels liés à Head of Customer Support - Paris, Île-de-France - yassir

  • Head of Customer Support

    il y a 2 semaines

    Paris, Île-de-France yassir Temps plein

    Yassir is a leading super App in the Maghreb region, revolutionizing daily services. With operations in 45 cities across Algeria, Morocco, and Tunisia, and recent expansions into France, Canada, and Sub-Saharan Africa, we're changing the game. Backed by VCs from Silicon Valley, Europe, and beyond, we're on a mission to provide exceptional customer...

  • Head of Customer Support

    il y a 3 semaines

    Paris, Île-de-France yassir Temps plein

    Join Yassir's Customer Support TeamWe're looking for a seasoned customer support leader to help us build a world-class support organization. As Head of Customer Support, you'll be responsible for driving our support strategy and ensuring that our customers receive exceptional service across all channels.Key Responsibilities:Develop and implement a support...

  • Head of Customer Support

    il y a 3 semaines

    Paris, Île-de-France yassir Temps plein

    Join Yassir's Journey to Revolutionize Customer SupportYassir is a leading super App in the Maghreb region, aiming to transform the way daily services are provided. With operations in 45 cities across Algeria, Morocco, and Tunisia, and recent expansions into France, Canada, and Sub-Saharan Africa, we're building a global customer support organization that...

  • Head of Customer Support

    il y a 3 semaines

    Paris, Île-de-France yassir Temps plein

    Join Yassir's Customer Support TeamYassir is a leading super App in the Maghreb region, revolutionizing the way daily services are provided. We're now introducing financial services to empower our users to pay, save, and borrow digitally.We're seeking an experienced technical support leader to build a world-class customer support organization. This leader...

  • Head of Customer Experience

    il y a 2 semaines

    Paris, Île-de-France Groupe Limagrain Holding Temps plein

    The Head of Customer Experience at Groupe Limagrain Holding is responsible for leading a team of operational managers in France and Japan. Based at the headquarters in La Ménitré, you will be responsible for directing a team of 20 people indirectly and 1 manager in Japan. Your mission will be to ensure customer satisfaction, identify improvement measures,...

  • Head of Business Operations

    il y a 2 semaines

    Paris, Île-de-France Wecasa Temps plein

    Job DescriptionThe Head of Business Operations is responsible for overseeing the business operations team, collaborating with the Supply Expansion & Customer Success teams to enhance performance. This role involves working cross-functionally to deliver projects, leveraging a deep understanding of Wecasa's operations to support the operations teams in...

  • Head of Technical Support Engineering and Operations

    il y a 2 semaines

    Paris, Île-de-France Datadog Temps plein

    Head of Technical Support Engineering and OperationsWe're seeking a highly experienced Head of Technical Support Engineering and Operations to lead our team in EMEA. As a key member of our organization, you'll be responsible for managing a team of senior leaders, developing and mentoring them to drive innovation and excellence in customer support.Key...

  • Head of Engineering

    il y a 3 semaines

    Paris, Île-de-France Deezer Temps plein

    {"title": "Head of Engineering", "description": "Customer & Monetization OverviewAt Deezer, we're committed to delivering exceptional music experiences to our users. Our Customer & Monetization team plays a crucial role in driving user acquisition and revenue generation.This team is responsible for overseeing the product and technical aspects of acquiring...

  • Head of CSM

    il y a 1 semaine

    Paris, Ile-de-France Beager Temps plein

    Beager recherche pour l'un de ses clients, un(e) Head of Customer Success Manager (indépendant)Description du poste :Nous recherchons un(e) Head of Customer Success Manager en tant qu'indépendant(e) pour piloter et structurer l'équipe Customer Success.Mission principale :En tant que Head of Customer Success Manager, vous jouerez un rôle clé...

  • Head of Support Operations

    il y a 2 semaines

    Paris, Île-de-France EcoVadis Germany GmbH Temps plein

    Job DescriptionEcoVadis is seeking a highly skilled Global VP of Customer Care to lead our support team. As a key member of our leadership team, you will be responsible for ensuring exceptional customer experiences across various channels.Key Responsibilities:Develop and implement a global customer support strategy to align with company goals.Manage the...

  • Head of Engineering

    il y a 2 semaines

    Paris, Île-de-France Deezer Temps plein

    Job SummaryDeezer is seeking a highly skilled Head of Engineering to lead our Customer & Monetization team. As a key member of our leadership team, you will be responsible for ensuring the successful delivery of our product and technical objectives.Key ResponsibilitiesLead and engage a large technical team to drive user acquisition and revenue...

  • Head of Software Development

    il y a 1 semaine

    Paris, Île-de-France Product & Tech Temps plein

    Director of Product and Technical Operations – Customer and Monetization We are a rapidly-growing, cutting-edge player in the music streaming market, and we're looking for a talented individual to lead our Product and Technical Operations team in customer and monetization. This team is responsible for the product and technical aspects of acquiring new...

  • Head of Global Customer Care

    il y a 2 semaines

    Paris, Île-de-France EcoVadis Temps plein

    Job Description: Global VP of Customer CareEcoVadis is seeking a highly skilled Global VP of Customer Care to lead our support team. As a key member of our Engagement Services team, you'll be responsible for overseeing a team of 50+ agents and 6 Team Leaders across various locations and time zones.Key Responsibilities:Daily Operations:Manage the day-to-day...

  • Head of Origination France

    il y a 3 semaines

    Paris, Île-de-France Statkraft Varme AS Temps plein

    Job Title: Head of Origination FranceStatkraft is seeking an experienced professional to lead our Origination team in France. As Head of Origination France, you will be responsible for scaling up our portfolio of non-standard power, multi-commodity, and guarantees of origin (GoO) contracts in the French market.Key Responsibilities:Manage, develop, and grow a...

  • Head of Sales

    il y a 3 semaines

    Paris, Île-de-France Omi Temps plein

    Job Title: Head of SalesWe are seeking a highly experienced Head of Sales to drive revenue growth and ensure the successful enablement, performance, and expansion of our Sales team.Key Responsibilities:Hire, train, and manage a high-performing sales team, both locally and internationally.Build and optimize our sales playbook, narratives, and processes,...

  • Head of Product

    il y a 1 mois

    Paris, Île-de-France Skello Temps plein

    Join Skello as a Head of ProductSkello is a European company that aims to revolutionize the way teams work together. As a Head of Product, you will play a crucial role in shaping the future of workforce management for shifted teams.About the RoleWe are looking for a talented and experienced Head of Product to join our team. The ideal candidate will have a...

  • Head of Sales

    il y a 3 semaines

    Paris, Île-de-France Omi Temps plein

    Job Title: Head of SalesWe are seeking a seasoned sales leader to drive revenue growth and scale our sales team. As Head of Sales, you will be responsible for developing and executing a comprehensive sales strategy, building a high-performing sales team, and driving revenue growth through effective sales processes and playbooks.Key Responsibilities:Hire,...

  • Head of Product

    il y a 4 semaines

    Paris, Île-de-France Skello Temps plein

    Join Skello as a Head of ProductSkello is a European company that aims to revolutionize the way teams work together. We're looking for a talented Head of Product to lead our product strategy and drive innovation.About the RoleAs a Head of Product, you will be responsible for developing and executing our product strategy, working closely with cross-functional...

  • Head of Engineering Leadership

    il y a 2 semaines

    Paris, Île-de-France Deezer SA Temps plein

    Head of Engineering LeadershipDeezer is a vibrant community that celebrates uniqueness, diversity, and individuality. We're constantly evolving alongside our customers, partners, artists, and employees, striving to make Deezer the most personal and innovative streaming service in the world.The Head of Engineering Leadership will lead a team of 40 individuals...

  • Head of Zone LATAM

    il y a 3 semaines

    Paris, Île-de-France Euroapi Temps plein

    Key ResponsibilitiesAs Head of Zone LATAM, you will be responsible for promoting, developing, and optimizing API sales to third-party customers in Central and South American countries. This includes all APIs on the Euroapi catalogue.You will define and execute commercial strategies in relation to the specificities of each zone country, as well as define and...

Head of Customer Support

il y a 1 mois

Paris, Île-de-France yassir Temps plein
Join Yassir's Customer Support Team

Yassir is a leading super App in the Maghreb region, revolutionizing daily services. We're expanding our financial services to help users pay, save, and borrow digitally.

We're seeking an experienced leader to build a world-class customer support organization, capable of supporting multiple products and thousands of customers.

Key Responsibilities:

  • Develop an efficient support system handling diverse products, high volumes of tickets, and multiple channels.
  • Conduct in-depth analyses of underperforming support areas, identifying areas for improvement.
  • Lead a team of support agents, ensuring exceptional customer experiences.

Requirements:

  • At least 5 years of customer support experience, with 2+ years in a hands-on management role.
  • Fluency in English and Arabic; French is a plus.

We're committed to creating a knowledge base that drives agent training and answers customer questions proactively.