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Il y a 2 mois
We are seeking a highly skilled and experienced Key Account Manager to join our Revenue team at Starther. As a Key Account Manager, you will be responsible for managing and growing a portfolio of 60 to 80 customers, driving our future growth by building relationships with prospects and clients, and delivering the best customer experience possible.
Key Responsibilities- Grow existing customers' portfolio by generating cross-selling, upselling, and expansion opportunities, and reducing churn rate.
- Present new features, products, and services to customers.
- Anticipate renewals with potential upsell and lead complex negotiations with multiple key stakeholders.
- Transform Annual Recurring Revenue (yearly subscriptions) and Non Recurring Revenue (one-shot sales) leads sent by the CSM team.
- Identify and convert Non Recurring Revenue opportunities.
- Work closely with the CSM team to ensure the best customer experience.
- Advising on the best use of our products and services.
- Enhance WTTJ products by sharing customers' feedbacks to contribute to product, offer (pricing and packaging) and process improvements.
- Drive new business (including expansion) through inbound and outbound to build a strong pipeline to reach the target and close complex deals.
- Work together with HR & Media agencies to maximize your sales strategy and closing opportunities.
- Owning every step of the sales opportunity life cycle: get prospects' meetings, determine the client's needs, demonstrate WTTJ's benefits, and guide the prospect through the purchasing steps to close the sale.
- Lead cross-team projects to impact positively the department and WTTJ business.
- Onboard, mentor, and support team members' performance.
- Contribute to build projects in order to improve Key Accounts team processes and methods with agility and adaptability.
First, you will experience our corporate onboarding process which consists of discovering all of our teams and projects. Then, you will enjoy a specific onboarding dedicated to the Revenue team and your role (demos, phone pitch, documentations...). You'll have the right ramp-up on your first quarter to achieve your goals.
What You Will Find at StartherAn ambitious project in the recruitment and employer branding sector... and lots of ideas to make it grow. A team of 300+ people who are united, enthusiastic, and passionate about building and growing our project. Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.
The main thing is that everyone can progress in the best conditions.
Preferred ExperienceAt Starther, we are all coming from (really) different backgrounds, that's our main strength.
You are our ideal profile if:
You have 6 to 8 years experience in key account management and business development.
You are not afraid of outbound sales as it will be a strong part of your scope.
You like to understand needs, convince, and sell.
You like to find solutions and are able to use your initiative to solve a customer problem.
You are organized, rigorous, and responsive.
You are result and data-oriented.
You are used to work with multiple stakeholders (such as HR and Media agencies, for example).
You are fluent in French and in English.
Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion, and equality within teams as well as within its community.
Recruitment ProcessStep 1: Visio interview with Laurène, Talent Acquisition Specialist (around 45 minutes).
Step 2: Visio interview with Constance, Team Lead Key Account Manager (around 1 hour).
Step 3: Visio interview with Clément, Business Technology Manager (around 45 minutes).
Step 4: Visio interview with Adrien, Head of Sales France (around 1 hour).
Step 5: Visio interview with Laurène & Marie, Senior Key Account Manager (around 1 hour).
