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We are seeking a highly skilled Senior Account Manager to join our team at Freshworks Inc. in Southern Europe. As a key member of our sales team, you will be responsible for driving sales growth into existing defined accounts, collaborating with cross-functional teams to manage the sales process, and advocating for our innovative Software-as-a-Service products.
Key Responsibilities- Develop and execute plans to exceed sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities.
- Grow, manage, and track customer contact and install base within your accounts.
- Act as a strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges.
- Partner closely with Customer Success Managers to drive retention and growth of customer portfolio.
- Participate in team-building and company-growth activities, including strategy setting, sales training, marketing efforts, and customer care.
- Proven experience in an Account Manager role in a high-velocity software sales environment.
- Domain knowledge in SaaS, CSM, CRM, or ITSM is advantageous.
- Fluency in English and Italian languages is required.
- Life and Permanent disability insurance.
- 25 days annual Paid-Time-Off (PTO) + 10 Rest days.
- Company Funded Employee Assistance Program (EAP) for both you and your family.
- Learning allowance.
- Discounted Tax Support Services.