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il y a 1 mois
The Senior Account Management Director will lead the Account Management team in driving revenue growth and retention. This role requires a seasoned leader with a strong background in account management, enterprise sales strategies, and the ability to develop and execute action plans that foster long-term relationships and maximize account value.
Key Responsibilities- Develop and implement the strategic vision for Account Management & Enterprise teams.
- Collaborate with senior leadership to align Account Management & Enterprise strategies with overall business goals.
- Oversee the management of our customers ensuring exceptional service and satisfaction.
- Identify opportunities for account growth and implement strategies to achieve revenue targets.
- Act as the primary point of contact for major account issues and work to resolve them efficiently.
- Develop and implement account strategies to maximize customer value and drive revenue growth.
- Work closely with the sales, Revenue Operations & Customer Management team to identify cross-sell and upsell opportunities.
- Organize regular business reviews with key accounts to discuss performance and future plans.
- Implement best practices in account management processes and tools.
- Monitor and report on account performance, providing insights and recommendations to senior leadership.
- Ensure accurate and timely forecasting and reporting of account activities.
This role requires 10+ years of experience in account management / enterprise accounts, operating in a fast-paced environment and interacting with C-Levels and senior leadership. A track record in managing and growing enterprise accounts is essential. Excellent communication skills, both in French and English, are required.
