Senior Account Management Director

il y a 7 heures


Paris, Île-de-France Starther Temps plein
Job Description

The Senior Account Management Director will lead the Account Management team in driving revenue growth and retention. This role requires a seasoned leader with a strong background in account management, enterprise sales strategies, and the ability to develop and execute action plans that foster long-term relationships and maximize account value.

Key Responsibilities
  • Develop and implement the strategic vision for Account Management & Enterprise teams.
  • Collaborate with senior leadership to align Account Management & Enterprise strategies with overall business goals.
  • Oversee the management of our customers ensuring exceptional service and satisfaction.
  • Identify opportunities for account growth and implement strategies to achieve revenue targets.
  • Act as the primary point of contact for major account issues and work to resolve them efficiently.
  • Develop and implement account strategies to maximize customer value and drive revenue growth.
  • Work closely with the sales, Revenue Operations & Customer Management team to identify cross-sell and upsell opportunities.
  • Organize regular business reviews with key accounts to discuss performance and future plans.
  • Implement best practices in account management processes and tools.
  • Monitor and report on account performance, providing insights and recommendations to senior leadership.
  • Ensure accurate and timely forecasting and reporting of account activities.

This role requires 10+ years of experience in account management / enterprise accounts, operating in a fast-paced environment and interacting with C-Levels and senior leadership. A track record in managing and growing enterprise accounts is essential. Excellent communication skills, both in French and English, are required.


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