Market Operations Director

il y a 5 jours


Paris, Île-de-France Accor Hotels Temps plein

Key Responsibilities:

As a Market Operations Director at Accor Hotels, you will be responsible for ongoing training, learning, and continuous growth of your expertise. This includes performance management, process training and development, and enhancing communication efficiency to ensure high-quality information and processes are deployed in our centers.

You will identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training and guidance, and ensure a consistent customer experience. Additionally, you will have demonstrated experience (minimum 5 years) in client relationship management or operations within a contact center environment, and be an analytics and data-driven problem solver able to derive insights and drive production improvements.

Requirements:

  • Excellent communication skills in Mandarin, Cantonese, and English (written, spoken, read)
  • Familiarity with using Chinese social media tools like WeChat

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