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Strategic Support Analyst
il y a 1 mois
Anaplan is a leading provider of cloud-based business planning and analytics software. We are seeking a highly skilled and experienced Strategic Support Analyst to join our HyperCare team in Paris.
As a key member of this team, you will be responsible for providing premium support to our top-tier customers, ensuring their continued success with the Anaplan platform.
Key responsibilities will include:
- Proactively engaging with a portfolio of Anaplan customers to identify and address potential issues.
- Managing support cases and providing expert guidance to customers to make them self-sufficient with the Anaplan platform.
- Collaborating with cross-functional teams to resolve complex issues and ensure customer satisfaction.
- Developing and maintaining knowledge of Anaplan products and services to provide accurate and timely support to customers.
- Contributing to the development of best practices and knowledge base articles to improve customer support and experience.
Requirements for this role include:
- Proven experience in a customer-facing role, with a strong track record of providing exceptional support and service.
- Advanced knowledge of Anaplan products and services, with the ability to troubleshoot and resolve complex issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and address root causes of issues.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.