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Strategic Support Analyst

il y a 1 mois


Paris, Île-de-France Anaplan Temps plein

Anaplan is a leading provider of cloud-based business planning and analytics software. We are seeking a highly skilled and experienced Strategic Support Analyst to join our HyperCare team in Paris.

As a key member of this team, you will be responsible for providing premium support to our top-tier customers, ensuring their continued success with the Anaplan platform.

Key responsibilities will include:

  • Proactively engaging with a portfolio of Anaplan customers to identify and address potential issues.
  • Managing support cases and providing expert guidance to customers to make them self-sufficient with the Anaplan platform.
  • Collaborating with cross-functional teams to resolve complex issues and ensure customer satisfaction.
  • Developing and maintaining knowledge of Anaplan products and services to provide accurate and timely support to customers.
  • Contributing to the development of best practices and knowledge base articles to improve customer support and experience.

Requirements for this role include:

  • Proven experience in a customer-facing role, with a strong track record of providing exceptional support and service.
  • Advanced knowledge of Anaplan products and services, with the ability to troubleshoot and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and address root causes of issues.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.