Strategic Operations Support Manager
il y a 2 semaines
Main duties and responsibilities:
Regional/Country Support:
- Develop and analyze business cases for commercial and operational projects.
- Provide pricing support for commercial tenders.
- Negotiate airport contracts and support contract implementation.
- Collaborate with local teams on global project implementation and best practices sharing.
- Assist local teams on demand, focusing on business performance improvement.
- Support countries in formalizing strategic plans and project follow-up.
Governance and Reporting:
- Assist the COO in governance processes and set up relevant reports.
- Lead regional budget processes, including organization, review, support, and presentation.
- Monitor countries' performance using commercial and operational KPIs.
- Work with country managing directors on strategic plan design and implementation.
- Develop and roll out relevant reporting and analysis models for countries.
Collaboration:
- Collaborate with commercial teams, including country managing directors and sales and operational teams.
- Engage with finance teams, both central and local.
- Work with other corporate functions, including the CEO office, legal, product, and more.
Key Competencies:
- Autonomy with a balance between managing topics and sharing knowledge.
- Business acumen and analytical skills.
- Agility and flexibility in a multicultural environment.
- Strong interpersonal and networking skills.
- Ability to build trust relationships with country managers.
- Flexibility and assertiveness.
- Advanced Excel expertise and complex business modeling skills.
- Fluent in English and French.
- Project management experience is a plus.
Technical Skills:
- Extensive knowledge of Microsoft Office, particularly Excel and PowerPoint.
- Proficiency in BI analysis tools, such as Tableau or MicroStrategy.
- Experience with Salesforce reporting is a plus.
Education and Experience:
- Master's degree in business administration, finance, sales, or business.
- 5 to 8 years of experience in a transaction-based services industry.
- Experience in controlling positions, business analysts, or project management with strong analytical skills.
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