Customer Support Specialist
il y a 3 semaines
parcelLab, the leading Operations Experience Management platform, is growing rapidly and seeking a full-time Customer Support Specialist (German Speaker) to join our Customer Operations team.
We pride ourselves on delivering exceptional service to our customers, and as a digital-first company, we offer greater flexibility in working location. You can work from one of our offices in London or Munich or remotely within the UK or Germany.
As a Customer Support Specialist, you will take ownership of 1st line support requests. In the case you're not able to solve an issue, you'll have an internal team of Technical Support Engineers standing ready to jump in and work with you to get clear timelines for a fix and manage customer expectations.
We're looking for someone with 3 years of experience in providing Customer Support or Technical Support for SaaS products. You should be totally comfortable with speaking to and managing customer requests along with expectation management. Data-driven: both in supporting customers in their decisions, but also in demonstrating your own contribution. Fluent in English and German, any additional language is a plus.
As a digital-first company, you'll be equipped with the latest MacBook or PC, and you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices? Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning.
Be part of a motivated, diverse and international team made up of over 25 different nationalities. With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
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