Support Engineer
il y a 5 jours
We are seeking a highly skilled Support Engineer to join our team at Ekinops. As a Support Engineer, you will be responsible for delivering technical support to our worldwide customers, ensuring the successful installation and commissioning of our DWDM networks.
About the RoleAs a Support Engineer, you will be the primary point of contact for our customers, providing technical assistance and support to resolve issues and ensure the smooth operation of our DWDM networks. Your expertise will be essential in validating our solutions in customer environments, delivering installation and commissioning services, and providing level 3 support and maintenance.
Key Responsibilities- Provide technical support to worldwide customers, including pre-sales and post-sales support
- Deliver installation and commissioning services for DWDM networks
- Write test plans and ensure their execution with customers
- Support customers and contractors in installing, commissioning, and accepting testing of Ekinops DWDM networks
- Provide formal and hands-on training to customers on Ekinops transport products
- Provide technical customer support via mail, phone, or Ekinops website, including 24/7 coverage
- Register support requests in Ekinops' support trouble ticketing tool and ensure follow-up until ticket closure
- Work with customers to identify their technical and professional service needs
- Engineer with a specialty in DWDM optical networks
- 10 years of experience in the Telecom industry, with at least 2-5 years of experience integrating/validating DWDM products or deploying DWDM products or providing technical support with a telecom manufacturer or operator
- Experience with dark fiber, SONET, OTN, IP, and switched Ethernet
- Strong knowledge of DWDM transmission parameters (NLE, OSNR, FEC performance,...)
- Knowledge of OTN Standard
- Knowledge in Network Management System and Network Supervision
- Troubleshooting skills
- Experience in Test and Measurement equipment for DWDM and Ethernet (Optical Spectrum Analyzer, OTDR, protocol testers...)
- Strong MS Office skills
- An experience as a trainer is a plus
- Fluent in French and English
- German is welcome
- Possibility to work remotely
- Profit sharing program
- Meal voucher
The recruitment process will consist of 3 interviews:
- 1st interview with Department manager/Team leader
- 2nd interview with HR
- 3rd interview with C-Level/VP
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