Technical Support Specialist

il y a 1 jour


Strasbourg, Grand Est, France Novogene Europe Temps plein
Job Title: Technical Support

Novogene Europe is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS) technology and bioinformatics expertise, we provide high-quality data and fast turnaround time to our customers.

We are currently recruiting for a Technical Support professional within our Project Management team. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in France.

Key Responsibilities:

  1. Communicate with sales teams to promote business opportunities and meet quarterly and annual payment targets.
  2. Provide timely communication with customers and solve pre-sales problems, offering solutions and experimental design when necessary.
  3. Analyse potential customer groups and mine relevant customer information.
  4. Participate in market demand feedback, product competition investigation, and latest scientific research dynamic analysis.
  5. Complete other tasks assigned by line manager.
  6. Business trips may be required for this position.

Requirements:

  • Ability to communicate in English and French, with fluency in French.
  • PhD. / M.S in molecular biology, genetics, and related majors. Experience in high-throughput sequencing is preferred.
  • Outstanding listening, verbal, and written English communication skills.
  • Be proactive, have a pioneering spirit, and be able to multitask and work under pressure.
  • Good communication and teamwork skills.

Location: France (Remote)



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