Technical Support Expert

il y a 1 jour


Strasbourg, Grand Est, France Multilogin Software Temps plein

As a Technical Support Specialist at Multilogin Software, you'll be a key player in delivering exceptional service to our customers. Your role goes beyond troubleshooting; you'll collaborate with cross-functional teams to resolve complex issues and improve the user experience.

Key Responsibilities:

  1. Provide timely and empathetic support to customers through various channels, ensuring their issues are resolved with a high level of satisfaction.
  2. Collaborate with teams to troubleshoot complex problems and identify solutions that enhance customer experience.
  3. Document troubleshooting steps and solutions to complex issues, building a comprehensive knowledge base for the team.
  4. Contribute to the development of support processes and guidelines to improve efficiency and effectiveness.
  5. Work closely with the sales team to drive new sales and manage renewals.
  6. Share insights and feedback to improve the product and service, contributing to long-term solutions.

Requirements:

  1. 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment.
  2. Excellent spoken and written communication skills in English.
  3. Flexible working hours, including daily, evening, and weekend shifts.
  4. Strong empathy skills and excellent communication and problem-solving skills.
  5. Strong desire to help users and solve complex issues.
  6. Ability to multi-task and work collaboratively across teams and departments.
  7. Knowledge of SQL queries and Python, with a nice-to-have knowledge of Selenium or Puppeteer for automation.


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