Technical Support Expert
il y a 1 jour
As a Technical Support Specialist at Multilogin Software, you'll be a key player in delivering exceptional service to our customers. Your role goes beyond troubleshooting; you'll collaborate with cross-functional teams to resolve complex issues and improve the user experience.
Key Responsibilities:
- Provide timely and empathetic support to customers through various channels, ensuring their issues are resolved with a high level of satisfaction.
- Collaborate with teams to troubleshoot complex problems and identify solutions that enhance customer experience.
- Document troubleshooting steps and solutions to complex issues, building a comprehensive knowledge base for the team.
- Contribute to the development of support processes and guidelines to improve efficiency and effectiveness.
- Work closely with the sales team to drive new sales and manage renewals.
- Share insights and feedback to improve the product and service, contributing to long-term solutions.
Requirements:
- 1-2 years of experience in a technical support role, preferably in a tech or SaaS environment.
- Excellent spoken and written communication skills in English.
- Flexible working hours, including daily, evening, and weekend shifts.
- Strong empathy skills and excellent communication and problem-solving skills.
- Strong desire to help users and solve complex issues.
- Ability to multi-task and work collaboratively across teams and departments.
- Knowledge of SQL queries and Python, with a nice-to-have knowledge of Selenium or Puppeteer for automation.
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