Enterprise Solutions Specialist

il y a 6 jours


Paris, Île-de-France Pursuit Recruitment Ltd Temps plein

We are seeking an Enterprise Solutions Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing expert-level support to our clients in the management of their IT systems. This role requires a deep understanding of enterprise software solutions and excellent communication skills to effectively collaborate with internal and customer-facing teams.

Key Responsibilities:

  • General administration of internal product offerings.
  • Review, investigate, and resolve client MSO requests related to product offerings.
  • Understand end-to-end business processes and define new and improved practices where appropriate.
  • Learn to identify issues and escalate requests as necessary to senior colleagues and other internal teams.
  • Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
  • Assist clients in the development of Standard Reports and Dashboards.
  • Requirements gathering for customisations and document solid solutions working with the customer.
  • Review and respond to MSO Requests providing well thought out and thoroughly researched solutions.
  • Translate business requests into functional working practices.
  • Manage and maintain appropriate documentation as business operations change.
  • Communicate to clients at all levels with clear guidance on operation and system solutions.
  • Provide knowledge transfer on any new system changes and organise communications out to the client base.
  • Continuous improvement of processes for customer systems.

Requirements:

  • A minimum of 1 year's application support experience, preferably via a ticketing system, email, or telephone/web meeting.
  • Experience in implementing, configuring, and administering Enterprise software solutions.
  • Proficient with Windows Operating systems and MS Office, particularly MS Outlook, MS Word, and MS Excel.
  • Basic understanding of databases, including SQL query language.
  • Experience in Project Management and MS Project.
  • Power Bi skills (desirable but not essential).
  • Fluency in French.


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