Enterprise Solutions Specialist
il y a 6 jours
We are seeking an Enterprise Solutions Specialist to join our Managed Services team. As a key member of our team, you will be responsible for providing expert-level support to our clients in the management of their IT systems. This role requires a deep understanding of enterprise software solutions and excellent communication skills to effectively collaborate with internal and customer-facing teams.
Key Responsibilities:
- General administration of internal product offerings.
- Review, investigate, and resolve client MSO requests related to product offerings.
- Understand end-to-end business processes and define new and improved practices where appropriate.
- Learn to identify issues and escalate requests as necessary to senior colleagues and other internal teams.
- Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
- Assist clients in the development of Standard Reports and Dashboards.
- Requirements gathering for customisations and document solid solutions working with the customer.
- Review and respond to MSO Requests providing well thought out and thoroughly researched solutions.
- Translate business requests into functional working practices.
- Manage and maintain appropriate documentation as business operations change.
- Communicate to clients at all levels with clear guidance on operation and system solutions.
- Provide knowledge transfer on any new system changes and organise communications out to the client base.
- Continuous improvement of processes for customer systems.
Requirements:
- A minimum of 1 year's application support experience, preferably via a ticketing system, email, or telephone/web meeting.
- Experience in implementing, configuring, and administering Enterprise software solutions.
- Proficient with Windows Operating systems and MS Office, particularly MS Outlook, MS Word, and MS Excel.
- Basic understanding of databases, including SQL query language.
- Experience in Project Management and MS Project.
- Power Bi skills (desirable but not essential).
- Fluency in French.
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