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Customer Service Coordinator
Il y a 2 mois
Position Overview
Are You Prepared to Contribute to Mondelēz International's Success?
Join Our Mission to Innovate the Future of Snacking. Make It Happen.
In this role, you will be responsible for capturing, entering, and validating customer orders promptly and accurately, utilizing various methods and order types.
Key Responsibilities
Your duties will include:
Acting as a primary contact (business partner) for a designated group of customers regarding order management Processing and editing orders, ensuring timely and accurate delivery, and generating billing information (including credit and debit notes) Maintaining regular direct communication with customers (supply chain or purchasing department) concerning logistics Optimizing order drop sizes and frequencies in collaboration with the customer to minimize outbound transportation expenses Ensuring that order acknowledgments and/or export documents are complete, precise, and compliant with relevant export/import regulations Coordinating transportation through third-party logistics providers and ensuring timely deliveryQualifications
A commitment to advancing your career and the following experience and expertise:
Strong numerical, analytical, and logical reasoning abilities Proficiency in Microsoft Office applications High-level competence in SAP Experience within an FMCG/CPG organization Background in a customer-facing role in customer service, logistics, or sales Familiarity with an order-to-cash environment Comprehensive understanding of the total supply chain/order-to-cash process Excellent analytical and problem-solving capabilitiesAdditional Information
Position Requirements:
Education / Certifications:
Travel Requirements:
Work Schedule:
The responsibilities of this position are executed within the framework of a regional business model defined and managed by Mondelēz Europe GmbH.
Business Unit Overview
At Mondelēz Europe, we take pride not only in the iconic brands we produce but also in the dedicated individuals who create them. Our delightful products are crafted in numerous plants across Europe by a passionate workforce. We are the leading manufacturer of chocolate and biscuits and a prominent producer of gum and candy. We ensure our powerful global brands and local favorites reach our customers efficiently. Exceptional people and exceptional brands define who we are. Join us in our mission to continue shaping the future of snacking worldwide by providing the right snack for every moment, made the right way.
Mondelēz International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics