Customer Service Representative
il y a 4 semaines
About this role
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Mondelēz International. As a key member of our Order Management team, you will be responsible for capturing, entering, and validating customer orders in a timely and accurate manner.
Your key responsibilities will include:
- Serving as a dedicated contact for a defined set of customers for order management
- Taking orders, processing, and editing them to ensure timely and accurate delivery
- Having regular direct contact with customers regarding logistics and order status
- Optimizing order drop sizes and frequency to reduce outbound transportation costs
- Ensuring order acknowledgment and export documents are complete and accurate
- Organizing transport via third-party logistic operators and ensuring on-time delivery
What we are looking for
We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. You should have a strong analytical mindset and be able to work effectively in a fast-paced environment. Additionally, you should have a good understanding of the total supply chain/order-to-cash process and be able to work with Microsoft Office applications.
About Mondelēz International
Mondelēz International is a leading global snacking company with a portfolio of iconic brands. We are committed to making a positive impact on our communities and the environment. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals and contribute to our mission to lead the future of snacking.
What we offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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