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Food and Beverage Guest Experience Ambassador

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
About the Role

We are seeking a highly skilled and experienced Food and Beverage Guest Experience Agent to join our team at Accor. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Provide professional, friendly, and engaging service to guests, ensuring a seamless and memorable experience.
  • Assist with booking, modifying, and cancelling reservations, as well as collecting, filing, and distributing guest feedback and questions.
  • Have knowledge of all menu items, garnishes, contents, and preparation methods, and assist guests with food and beverage menu items in an informative and helpful way.
  • Build rapport with VIPs, distinguished visitors, and encourage feedback throughout their experience.
  • Assist with maintaining menus, understanding shift end reports, and ensuring all guest challenges are entered into their respective guest profiles.
  • Coat check responsibilities, follow outlet policies, procedures, and service standards, and maintain regular attendance in compliance with Plaza and Fairmont Standards.
  • Must have a professional image and personality, exuding confidence and leadership skills while encouraging safe and efficient operations in all areas.
  • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific arrival, departure, and special needs of VIP dining guests.
  • Prepare VIP portfolios of Palm Court guests, create and leverage relationships with vendors to assist in creating memorable moments, and maintain the confidentiality of all guest and member information.
Requirements
  • Previous service experience is an asset.
  • Previous Point of Sale System experience is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physical Aspects of the Position
  • Constant standing and walking throughout shift.
  • Occasional lifting and carrying up to 20 lbs.
  • Occasional kneeling, pushing, pulling.
  • Occasional ascending stairs and ramps.
About Accor

Accor is a global leader in the hospitality industry, welcoming guests as they are and providing a unique and personalized experience. We are committed to supporting our employees to grow and learn every day, making sure that work brings purpose to their life.