Onboarding Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is seeking for a technology-driven **Onboarding Specialist**(we call it** Implementation Consultant**) to play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys.

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions. If you are passionate about leveraging technology for seamless implementations and thrive in a low-human interaction environment, we encourage you to apply

**What you'll be responsible for**
- **Automation and Configuration**:
- Implement and configure software solutions using automation tools to meet client specifications.
- Implement and manage queues within ChurnZero to streamline and automate processes.
- Leverage advanced queue management techniques to enhance efficiency and responsiveness.
- Develop and implement automated workflows within ChurnZero for seamless customer interactions.
- Collaborate with internal teams to automate routine tasks and improve operational efficiency
- **Planning and Coordination**:

- Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
- **Client Communication and Relationship Management**:

- Act as the primary point of contact for clients during the implementation phase.
- Ensure implementation remains on track, addressing any concerns and ensuring customer satisfaction.
- **Technical Expertise**:

- Collaborate with technical teams to address client-specific configurations and customizations.
- Troubleshoot technical issues and provide solutions in a timely manner.
- **Training and Documentation**:
- Conduct training sessions for clients on the effective use of the implemented POS system.
- Develop and maintain comprehensive documentation for clients and internal teams.
- **Quality Assurance**:
- Ensure the quality and accuracy of POS system implementations.
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
- **Project Documentation**:
- Create and maintain implementation documentation, including status reports.

**What you'll be bringing to the team**:

- Proven experience as an Implementation Consultant, preferably in the POS technology industry.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Technical proficiency in POS systems and related technologies.
- Problem-solving mindset with a keen attention to detail.
- Excellent time management and organizational skills
- Fluency in French and English

**Even better if you have, but not necessary**:

- Self starter that seeks to identify and improve processes
- Knowledge and experience with Hospitality

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit
- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App
- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit if you travel by public transport to the office
- Lunch reimbursement on the days you work from our Paris office
- Healthy snacks and after work organized by the company
- Health insurance with attractive guarantee plans

LI-KB1

Lightspeed est fier d'être un employeur respectueux de l'égalité des chances et s'engage à créer un lieu de travail inclusif et sans barrières.

**À propos de nous**

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