Front of House

JLL supports the Whole You, personally and professionally.
The Front of house - Workplace Concierge acts as the customer facing and client liaison for dynamic working, high profile event management and helpdesk platform in the Paris Office for a Global Technology Client.
The FOH - WC will be responsible but not limited to the following typical activities:
Take pride and ownership of space
Meet and Greet all customers and visitors creating an exceptional first impression for both JLL and our Client.
Main point of contact for building occupants to field questions with a customer centric approach
Regularly walk space and engage with occupants including customer liaison and feedback gathering on space, furniture, workplace experience
Daily building walk-throughs in partnership with the site base janitorial and porter teams
Team Room Management in liaison with Facilities Team and EAs
Promotes high level of satisfaction among building users and adjacent occupiers by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors.
Takes ownership of the helpdesk platform, ensuring that KPI’s and SLA’s are met
Manage the co-ordination of high-profile events, including visitor management, room bookings, co-ordinating with partners and external vendors.
Demonstrates leadership, gives direction and monitors incoming and outgoing deliveries to ensure compliance with SOPs, EHS and best practice.
Develops a close working relationship with Client Key Stakeholders,
Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
Supports the wider JLL, GWS and partner teams on site
Adds value in terms of delivery and innovation
**SKILLS**:
Proven ability to build and maintain strong Client relationships
Excellent written and oral communication French / English skills including negotiation skills
Ability to manage multiple projects and priorities
Ability to network at all levels within the organisation
Flexibility and adaptability to changing business requirements is a perquisite for this role
Ability to display initiative, confidence and professionalism in all dealings
Must be prepared work out of normal working hours where applicable
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.