Front of The House Manager

il y a 2 semaines

Paris, France HSH Group Temps plein

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Front of the House Manager.
- Work for a luxury Five Star hotel on the historic Bund in Paris
- Share our core values: excellence and generosity
- Grow within a diverse, prestigious and international property.

**Key accountabilities**:

- Supervises the Front Desk Manager, the Chef Concierge and the Guest relation Manager to ensure that daily operations in Rooms Division run smoothly, and that the service is in accordance with The Peninsula standard and up to guests' expectations
- Ensures that all sections and departments work closely together
- Coordinates with Housekeeping and Engineering to ensure all rooms are ready in the period required
- Coordinates with Guest Relations and the Front Office Manager to ensure personalised services are provided to guests with preferences on file
- Constantly looks for improvements that can be made on service delivery by reviewing operating procedures.
- Enacts cost control measures to ensure that The Peninsula standard is delivered to maximise departmental profit
- Engages in staff recruitment, coaching, counselling and disciplinary actions
- Is aware of new products in the market that will facilitate, improve and or upgrade our hotel service standard and products

**General requirements**:

- Curiosity and open-mindedness
- Team management skills
- Strong customer focus
- Availability, dynamism, responsiveness and autonomy
- Developed attention to detail
- Tertiary education in Hotel Management Studies
- Minimum of eight years of hotel operational experience in Front Office in a similar hotel category.
- Fluent both in English and French - third language appreciated
- Knowledge and practice of IT tools: Opera, Microsoft Word, Excel and PowerPoint.

HSH was first established in 1866 and was one of the first companies to be listed on the Hong Kong Stock Exchange. HSH owns and operates some of the world’s finest hotel proper ties under The Peninsula brand, with ten operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe, and a further two under development in London and Istanbul. The group’s portfolio also comprises strategic real estate assets and tourism assets, including The Peak Tram - one of Hong Kong’s most popular tourist attractions.

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