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Account Manager
il y a 2 semaines
We have a great job opportunity available as an split onsite client account manager known as a Talent Mobility Advisor internally.
The role will consist of 2-3 days onsite with the client in Paris and the remaining days balanced between the Sirva office and Home office.
**Position Summary**:
The TMA is an extension of the client’s GMS function and is responsible for consulting on pre-assignment relocation benefit packages with the client’s Human Resources and management teams.
The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effective.
This is an onsite role with the client for at least 2 days per week with the remaining days spent at the Sirva office or home office.
**Functions and Responsibilities**:
% of Time - Description of Duty
30%
- Partners with client HR and line management on relocation/assignment issues impacting the employee and family.
- Provides assistance with managing exceptions and escalations.
- Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle.
25%
- Assists HR and line management in determining the appropriate mobility solution/program for each relocation/assignment scenario.
- This may include conducting intake meetings, educating stakeholders on the end to end initiation process (eg. steps, stakeholders, systems, approval requirements, data requirements), providing policy counselling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions.
25%
- Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems.
- This includes fielding questions, trouble-shooting issues and developing work-arounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations.
20%
- Partners closely with SIRVA Consultants to effectively transition new authorizations and provide guidance to them throughout the relocation/assignment lifecycle.
Qualifications and Preferred Skills
- Minimum 5 years’ experience administrating relocation policy required
- French tax and social security experience is preferred
- Domestic and International relocation counseling experience preferred
- 1-3 years experience in a client-facing role preferred
- Ability to identify potential problems and develop creative solutions
- Excellent listening skills and consultative skills
- Strong interpersonal skills; ability to interact with individuals at various levels
- Excellent written and verbal communication skills
- Strong organizational skills, the ability to function as part of a team while acting as a self-starter
- Ability to manage deadlines, multi-task, and operate in a fast-paced environment
- Strong presentation skills, business etiquette, and phone skills
- Ability to deal with ambiguity in an effective manner
- PC proficiency - Word, Outlook, Excel, PowerPoint, and job-related systems
