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il y a 3 semaines
**The Role** As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude in alignment with The Soho House Paris Values. **Main Duties and Responsibilities** - Work hand in hand with Restaurant Manager ("Club Manager") - Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction - Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team - Ensuring that members and guests have a great experience and resolving any issues before they depart - Provide support directly to the team on the floor including (but not limited to): - Leading by example with a hands-on approach, setting an energetic pace and standards - Daily assignments of responsibilities to all the team - Organization and control of mise en place - Daily staff briefings including comprehensive information on members and guests and any other relevant information - Showing leadership thorough thoughtful decision making - Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately - Taking immediate corrective action when any incidents occur - Ordering and purchasing of products for the Club - Manage and operate the POS system and ensure all items are updated as necessary - Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving - To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards - Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's and Club Manager deadlines for menu printing - Coordinate tasks and work with other departments to ensure that the department runs efficiently - Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees - Ensure employee compliance with company standards and policies and external regulations - Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job - Assign and ensure work tasks are completed on time and that they meet appropriate quality standards - Maintain the highest level of appearance at all times **P&D Responsibilities** - Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently - Manage the Annual leave responsibly ensuring that employees take their entitlement within the year - Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for - Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards - Communicate via regular team meetings, one to one job chats and training sessions - Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines - Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures - Participate and lead internal trainings and attend external trainings where necessary - Train and develop the team to deliver to Soho standards and exceed customer's expectations - Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met **Finance and Economy** - Report cash takings accurately on a daily basis ensuring adherence to company policies - Maintain costs and wage margins within budget - Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability - Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources) **Health & Safety** - Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas - Ensure daily fridge temperature records and food labelling are maintained and up to date at all times - Maintain the highest level of health and hygiene standards and respect HACCP - Ensure personal hygiene requirements are adhered to - Ensures good safety practices of emplo