Team Lead Onboarding

il y a 3 jours

Lyon, France Agicap Temps plein

**Lyon**

**Customer Success - Onboarding /**

**Permanent - Full-Time /**

**On-Site**
- Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
- Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
- Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
- We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure

Home page
- Customer Stories
- Our Values

As Team lead onboarding, you will manage a team of onboarders (in charge of the implementation of Agicap tool) in a fast-growing scale-up.

**Context**:
Following its growth, the onboarding team is now structured into 2 sub-teams to ensure the best support for team members.
- The current Manager of the team needs the support of 2 team leads to ensure: smooth management of the team, and strong delivery of performance. One Team lead is recruited internally, the other one externally.
- This position is divided into two parts:

- 70% of client facing (onboarding our clients)
- 30% management of a team of 3 to 5 onboarders with the support of the current Manager

**Missions**:
**Be the garantor of the performance**:

- Weekly performance management: individual coaching & pipe reviews to ensure objectives achievements and team members' development (Quantitative: accountable for sub-team objectives (MRR onboarded / upsell ) ;Quality: helping to improve the interaction with our client & help the team to find the best set-up)

**Be a leader**:

- You act as a role model for the team in terms of values, performance and knowledge, and support your team where necessary
- Ensure the development of team members managed

**Improve operating model**:

- Identify & prioritize improvement projects (organization of the team, training needs,)
- You stay close to our customers, by having a customer portfolio of your own
- You stay in touch with our processes, our product & the best practice of implementation that you can then transmit to your team

**What we are looking for**:

- You have a first successful management or at least coaching experience and know to lead, coach and develop team members.
- You have several years' experience in a customer-focused role, working with high-level contacts (senior executives, CFOs, etc.).
- Ideally either in a financial or strategy consulting role or in an ERP, TMS or SaaS implementation role
- Autonomy skills to take over a team quickly and efficiently
- French speaker (also fluency in English)
- Thank you

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