Pre-sales Engineer

**About Livestorm**:
Livestorm is the world's leading end-to-end video engagement platform.

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

- ** Stay curious**: Be interested in the world around you.
- ** Remain humble**: Keep learning and keep your ego in check.
- ** Be resourceful**: Go that extra mile in the most efficient way.
- ** Own it**: Take pride in what you do, own your wins, and fails.
- ** Be transparent**: Sharing knowledge, learnings, feedback, and mistakes.

**Missions**:
To support Livestorm’s mission and steady growth, we are looking for a **Lead Solutions Engineer** to steer the function and elevate how we deliver and scale technical services for our customers—especially around **CRM integrations, API-based workflows, and custom implementations.**

This role is about being at the forefront of **client-facing technical excellence**—guiding customers through complex setups and building value-driven solutions that extend far beyond our existing features. You’ll oversee and contribute to three major types of solution work:

- ** Advanced CRM integration workflows** - where the Solutions Engineering team helps customers configure powerful, flexible automations using our integrations and adjacent tools.
- ** Custom solutions built with our API, webhooks, and low-code/no-code stacks** - enabling customers to do more by combining Livestorm with platforms like **Make, Zapier, n8n, Retool, Airtable**, and a new wave of **AI-powered app builders like Bubble, Loveable, or Superblocks**.
- ** Development of our integration partner and agency ecosystem** - establishing strategic relationships with implementation agencies and technical partners to deliver solutions at scale.

As the Team Lead, you’ll manage one senior solutions engineer, serve as a hands-on contributor, and develop our ecosystem of third-party agencies and partners. You’ll also play a key role in enabling Sales, CSMs, and Support teams by sharing technical knowledge, tooling, and playbooks.

**In this role, you'll be responsible for**:

- ** Solution design & delivery [25%]**
- Lead the technical delivery of integration-based and custom solutions, using Livestorm’s API, webhooks, and low-code platforms like Make, n8n, Zapier, Retool, and Airtable.
- Rapidly prototype or fully build solutions with next-gen AI builders such as Loveable, Bubble, or Superblocks, exploring what’s possible beyond traditional workflows.
- Coordinate with engineering on more complex development needs and ensure alignment with our product vision and scalability.
- ** Client-facing consulting and communication [25%]**
- Act as a trusted technical consultant in both pre-sales and post-sales conversations.
- Play a **key evangelist role for our CRM integrations**—showing customers what’s possible, demoing advanced use cases, and advising on optimal configurations and extended automations.
- Help Sales teams craft compelling solution proposals that highlight the extensibility of the Livestorm platform.
- ** Partner and agency network development [15%]**
- Identify, recruit, and nurture partnerships with agencies and integration specialists that can extend our delivery capabilities.
- Co-develop playbooks and processes with these partners to ensure consistent quality, scope alignment, and customer success.
- Serve as the main point of contact for these partners and build a scalable partner enablement program.
- ** Cross-team enablement [15%]**
- Equip customer-facing teams (AE, AM, CSM, Support) with relevant documentation, training, and resources so they can better understand and pitch technical capabilities.
- Proactively identify gaps in knowledge or tooling and drive initiatives to fill them.
- ** Team leadership & enablement [10%]**
- Manage, coach, and grow the Solutions Engineering team (starting with one senior engineer), providing clarity, support, and a roadmap for impact.
- Build shared knowledge and best practices across the team to drive operational excellence and innovation.
- ** Process improvement and scaling [10%]**
- Continuously refine how we scope, deliver, and scale custom solutions—building a playbook that makes us faster, smarter, and more reliable over time.
- Lead internal knowledge sharing and documentation efforts to make solutions repeatable and impactful across multiple clients.

**Job requirements/Who You Are**

For this Team Lead Solutions Engineer role, we are looking for someone with the following background and mindset:

- You have **strong technical acumen** and h