Collections Manager

Office: Paris
- Remote: France

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Collections Manager to build out our in-country processes and procedures. You'll also oversee the continuous high performance of the team as products launch.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing
- Leading the development of compliant and effective debt collections process
- Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
- Owning and managing the end-to-end debt collections process for retail credit portfolios
- Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology and analytics
- Documenting policies, processes, and procedures for debt collection and recoveries
- Developing, managing, and refining collection strategies to optimise recoveries
- Continuously improving collection processes, metrics, and tools
- Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

What you'll need
- 4+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA
- Fluency in English and French
- Experience creating and documenting collections processes
- A great understanding of debt portfolio management, debt sales, and debt restructuring
- Good knowledge of credit products
- Knowledge of local debt collection laws and regulations
- Performance and relationship management skills with third-party service providers
- A highly analytical mindset with excellent problem-solving skills
- Curiosity and a drive to identify and implement improvements to automate wherever possible

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._

**Benefits at Revolut**:

- No ping pong tables or bean bag chairs, just benefits you actually want

**Get what you need to succeed**:
- Financial benefits that show we value your work- Flexibility to work from home, the office or abroad- A free Revolut Metal subscription loaded with perks- Exciting events year-round so you can get to know your team
- Discover our values

We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
- CultureGet It Done
- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

Deliver WOW
- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

Dream Team
- We select, coach, and retain the top talent only and give them all the support to achieve greatness

Never Settle
- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

Think Deeper
- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.