Junior Publisher Success Manager

Company Description

Dailymotion is the leading video discovery destination & technology that learns about your tastes over time, constantly surfacing the best, most relevant content on the web. Our mission is to provide the best video user experience for consumers on the market, connecting publishers and advertisers to engaged viewers who turn to Dailymotion for their daily fix of the most compelling music, entertainment, news, and sports content around.

Through partnerships with the world's leading publishers and content creators, France Télévisions, Le Parisien, CBS, Bein Sports, CNN, GQ, Universal Music Group, VICE and more, Dailymotion commands 3 billion monthly pageviews across its mobile app, desktop and connected TV experiences. Dailymotion is owned by Vivendi, one of the largest mass-media corporations in the world.

At Dailymotion, we‘re storytellers. We build the best place for people to enjoy the videos that matter. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring discoverable stories to life through premium content from the world’s best publishers. We do this by helping these publishers grow their audiences and monetize their content, their way.

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

**Job Description**:
Are you passionate about driving the success and growth of digital video publishers? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you

Dailymotion, a leading video-sharing platform, is seeking a talented and experienced Publisher Success Manager to join our team. As a **_Publisher Success Manager,_** you will be responsible for nurturing and growing our relationships with publishers, ensuring their success on our platform, and driving revenue growth.

**Responsibilities**:

- Drive the success and retention of publisher accounts, understanding their business needs and goals
- Develop and maintain strong relationships with publishers, acting as their primary point of contact and providing strategic guidance
- Provide end-to-end customer service and support, addressing publisher needs, and ensuring their satisfaction
- Optimize publisher accounts to maximize revenue generation and enhance their performance on our platform
- Analyze data and provide insights to improve account performance, identify growth opportunities, and mitigate churn
- Collaborate with internal teams and external stakeholders for successful implementation and integration
- Educate publishers on platform usage, new features and industry best practices
- Stay updated with industry trends and developments, becoming an industry expert

**Qualifications**:
Minimum Qualifications:

- Bachelor's degree or equivalent practical experience
- 3+ years of experience in customer success, account management, sales, or similar roles in the digital industry or at a SaaS company
- Ability to speak and write in English and French fluently

Preferred Qualificiations:

- Strong understanding of video technology and the digital video industry landscape
- Excellent interpersonal, communication, and presentation skills
- The results-driven mindset with a focus on customer satisfaction and revenue growth
- Ability to analyze data and make data-driven decisions
- Proactive problem-solving and solution-oriented approach
- Familiarity with CRM software (Salesforce) and analytics tools (Tableau, Looker)
- Knowledge of online advertising, programmatic advertising, and publisher monetization
- Ability to work collaboratively with cross-functional teams
- Strong negotiation and relationship-building skills

Additional Information

Additional Information
- Location**:Paris (France)**:

- Start Date**:At your convenience**:

- Contract Type**: Permanent**

Want to learn more about us:

- New-York office - BuiltIn
- Offices in France - Welcome to the Jungle
- Our articles

For the France offices
- Hybrid Work Framework (4 types of remote work : Full office /Flex office (1/2 days remote) / Flex remote (1/2 days at the office) / Full remote + ability to work 3 month abroad)
- Saving Plan Vivendi
- Paternity leave or Coparental leave extended
- ️ Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition )
- Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review)
- High-end Health Insurance and Personal Services Vouchers (CESU)
- ️ Paid Time off - RTT and Saving time plan (CET)
- Meal Vouchers - Public Transport and Bike refund
- European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)