Banking Operator

Within the Payment operations team, based in Paris, you will participate in accurate and timely performance of day-to-day operational activities such as account lifecycle management, as well as supporting customers and internal stakeholders with inquiries about bank transfer processing or card-related events.

**Key responsibilities**:
Daily support customers and internal users on bank transfers and card operations (disputes/acceptance issues); investigate rejected, failed, missing or delayed payments and coordinate fixes with internal teams and banking partners.
- Manage accounts lifecycle, such as legal seizures, account closures and collective procedures.
- Adhere to operating procedures and SLAs; maintain accurate records, escalate bugs, risks or blockers promptly.
- Assist the team with ad‑hoc operational tasks as needed

**What we're looking for**:
**Essential requirements**
- 1-2 years’ experience in banking operations, finance or client support in payments industry (Fintech is a plus)
- High rigour and attention to detail
- Fast learner, comfortable adopting new tools and evolving processes

**Technical skills**
- Working knowledge of SEPA, card scheme rules or payment account management
- Experienced with back-office systems and ticketing tools (e.g., JIRA/Intercom/Zendesk)
- Skilled in Google Sheets
- Fluent in French, working level of English

**Core competencies**
- Autonomous, organised, and reliable; knows to manage the priorities and respect SLAs
- Collaborative across internal teams and external partners
- Analytical problem-solver; knows when to escalate

**About Spendesk**
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

**About our people & culture**
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

**About our benefits**
Our culture is built on trust, empowerment, and growth — with benefits to match
- Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily

**Diversity & Inclusion**
- At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.