Junior Key Account Customer Service

il y a 7 heures

Amiens, France Goodyear Temps plein

**Location**: Paris, La Défense
**Goodyear Talent Acquisition Representative**: Dhont Alexane
**Sponsorship Available**: No
**Relocation Assistance Available**: No

**Start Something Great Today. Go Goodyear.**

**Primary Purpose of the Position**:

- Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer requirements in the area of order handling and delivery planning in alignment with Goodyear Dunlop processes and guidelines. For some particular key accounts, a specific procedure may apply.
- Work closely with the Key Account Manager and Demand Planners act as a Single Point Of Contact (SPOC) to the ensure that the assigned key account requirements are being met. Work closely with all other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures.
- Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with Goodyear customers. This performance is measured through Delivery Performance / CTS / Customer Satisfaction / Claim Resolution / contribution to FC Accuracy-Bias-Sales Stability KPI's.
- Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers.

**Principle Duties and Responsibilities**:

- Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering).
- Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Report & monitor orders against forecasts & highlight any forecast deviations to demand planners to improve forecast accuracy & forecast bias & sales stability.

**Education**:
Bachelor preferably in Supply Chain or Business / or Commercial education or related field of education with 3 years experience on similar position.

**Experience**:

  • Customer Service Representative

    il y a 7 heures

    Amiens, France Goodyear Temps plein

    **Start something great today. Go Goodyear** Localisation du poste: - Amiens - Télétravail: - Non - Segment: - Sales&Marketing - Grade du poste: - 2 - Autres informations si nécessaire: **Primary Purpose of the Position**: - Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy...

  • Account Manager – Nord France

    il y a 7 jours

    Amiens, Hauts-de-France Danaher Corporation Temps plein

    Leica Biosystems est une société de diagnostic du cancer et un leader mondial des solutions de flux de travail, offrant le portefeuille le plus complet de la biopsie au diagnostic.Notre mission, "Faire progresser le diagnostic du cancer, améliorer la vie des gens", est au cœur de notre culture d'entreprise. Nos offres, faciles à utiliser et toujours...

  • Account Manager Façade

    il y a 1 semaine

    Amiens, Hauts-de-France Trespa Temps plein

    Lieu : NordVous avez une expérience dans la vente consultative/prescription dans le secteur du bâtiment et aspirez à jouer un rôle clé dans une entreprise?Trespa France, acteur incontournable dans les matériaux architecturaux haut de gamme, recherche à la suite d'une création de poste un(e)Account Manager Façade/Prescripteurmotivé(e) pour...

  • Account Manager

    il y a 1 semaine

    Amiens, France CRM 80 Temps plein

    Konecta est le leader du management des interactions et des processus clients, nous voulons transformer le présent et anticiper le futur des activités de nos clients et de notre industrie. Nous recherchons un Account Manager H/F ! **Profil recherché**: - **Savoirs** : Connaissances indispensables à la tenue du poste, acquises en cours de formations...

  • Regional Service Manager

    il y a 2 jours

    Amiens, France Videojet Temps plein

    Are you - Interested in working for an international and diverse company? - Interested in developing your career in a leading Printing, Coding and Marking industry? - Looking to use your troubleshooting skill? If so, read on! It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and...

  • Key Account Manager Pharma

    il y a 9 heures

    Amiens, France Veralto Global Temps plein

    Êtes-vous intéressé par: - Une opportunité de travail au sein d'une entreprise internationale et diversifiée, engagée en faveur de la durabilité ? - Le développement de votre carrière dans une industrie de premier plan en impression, codage et marquage ? - L'utilisation et le développement de vos compétences commerciales ? Si oui, continuez à...

  • Sustainability Senior Supervisor Europe

    il y a 4 jours

    Amiens, France CEVA Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...

  • Field Service Technician

    il y a 2 semaines

    Amiens, France Tomra Temps plein

    **Company Description** TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure** Every Resource Counts**, has been our strength for over 50 years. At...

  • Field Service Technician

    il y a 3 jours

    Amiens, Hauts-de-France TOMRA Temps plein

    Company DescriptionTOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts, has been our strength for over 50 years.At TOMRA, we want...

  • Manager junior en restauration rapide H/F

    il y a 2 semaines

    Amiens, France Kfc Temps plein

    AmRest Francefait partie du Groupe AmRest, le plus grand opérateur de restaurants indépendants d'Europe centrale et orientale, avec près de 2200 restaurants appartenant aux catégories Casual Dining et Quick Service. Depuis 1993, AmRest s'est développé avec des marques au prestige reconnu, comme KFC, Pizza Hut, Burger King, La Tagliatella, Blue Frogs,...