Client Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibilities of the Client Manager - New Acquisition are to pursue, and land identified and qualified sales leads and to hunt for new opportunities from a list of named account targets across all solutions. This position identifies and aligns the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets to satisfy the needs of the client. They are responsible for new account development and/or expanding existing accounts within an established geographic territory/product line.

**Working at NTT**

**Key Roles and Responsibilities**:

- Pursue and land identified and qualified sales leads.
- Hunt for new opportunities from a list of named account targets across all solutions.
- Identify the most suitable value propositions, partner configurations, cost structures and revenue models for identified target markets.
- Ensure opportunity adoption.
- Search for expansion opportunities.
- Work closely with client manager to close sale.
- Close new sales opportunities that do not require Client Management resources.
- Provide quotations for solutions as indicated by the organisation's service level agreements.
- Maintain a pipeline of early stage leads.
- Drive the sales process with the qualified leads to close sales.
- Build relationships with existing and new clients resulting in future sales.
- Provide clients with accurate service and product solution pricing and delivery information.
- Recommend alternate solutions based on costing, availability or specifications as indicated by the organisation.
- Aiding in the sales/client management process.
- Ensure that sales qualified leads have been managed through all stages of the sales cycle.
- Manage leads as generated, assign and track stages accordingly.
- Provide clients with product and service knowledge.
- Implement consultative selling by working together with the client to understand critical business and personal drivers.
- Build trust with the client in order to move to proposal and close.
- Make use of various opportunity tools (e.g. strategic opportunity plans) to clearly define expected ROI of a solution in order to develop trusting relationships.
- Co-create solutions with Line of Business (LoB) buyers.
- Participate in the negotiation of deals by creating win/win situations through flexibility and making trade-offs.
- Close deals by establishing a timeline and creating a convincing event.

**Knowledge, Skills and Attributes**:

- Ability to use organisational and business mindset to support successful selling
- Fluent with standard practices, concepts and procedures within the sales field
- Solid sales planning skills with the ability to leverage tools and data appropriately
- Display the ability and skill to understand your client’s business (including commercial and financial aspects) in order to bring value to them from the organisation's portfolio of services
- Effective sales client engagement and management skills with the ability to build trust whilst managing client expectations
- Displays a detailed understanding of client needs
- Displays the skills required to know your client and to be seen as a trusted advisor
- Ability to link the organisation's offerings, including high-value services to specific client and prospect needs and outcomes
- Ability to build internal relationships and leverage vendor resources effectively
- Ability to identify and advance opportunities at assigned prospects and clients

**Academic Qualifications and Certifications**:

- Relevant Degree or Advanced Diploma
- Relevant vendor certifications

**Required Experience**:

- Seasoned experience in a similar role in a marketing or sales environment (telesales in technology and software preferred)
- Experience working in the technology industry
- Seasoned work experience in B2B outside lead generation setting
- Seasoned solution sales develop and/or lead generation experience
- Seasoned inside sales experience
- Seasoned success in a role with weekly, monthly, and quarterly targets

**Skills Summary**

Account Management, Client Acquisitions, Client Relationship Management, Consultative Selling, Identifying Sales Opportunities, Revenue Strategies, Sales Management, Sales Pursuits

**Workplace type**:
On-site Working

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