Technical Service Manager

**About the team***:
As part of the Core Insurance platform, your role will be at the heart to transform insurance from an industry perceived as a necessary evil to a service that truly protects and continuously delivers customer value. Insurance is always considered as a platform where you have to connect a lot of insurance partners (Risk carriers, assistance providers, claims administrators, contact centers, motor workshops network, expert network) but also interconnect a lot of services together (insurance software, payment, e-signature, chatbot, document scanning, CRM, Marketing, document printing). As a technical service manager alongside another technical service manager, your role will be to maintain & develop some of the insurance toolings.

**The role missions are to**:

- Administrate existing tools
- Identify business needs and implement them in those tools
- Deliver studies such as tool benchmark, feasibility studies, functional fit
- Manage projects of implementing new toolings (eg: document scanning / OpticalCharacter Recognition, communication channel such as chatbots)
- Manage relationship & contract with service providers

**You will work**:

- In the Core Insurance Platform tribe in charge of delivering all the Insurance processes within its whole ecosystem (insurance partners, assistance providers, motor workshops, expert networks)
- Within the Integration Product team, led by the Lead Integration Product Manager, alongside of another technical service manager and Integration Product Owner
- With:

- In a squad composed of:

- Integration Product Manager
- Internal & external tech teams
- A QA specialist
- Technical service manager
- A shared or dedicated data analyst & data engineer
- Your tribe colleagues:

- Core insurance product managers & owners
- CRM product manager & specialist
- Subject matter experts:

- Sales & customer support operational teams
- Insurance experts (underwriters, actuaries)
- Legal
- External service providers:

- Integrators & maintenance providers

**We are looking for a Technical Service Manager**:
We are looking for you if you are obsessed with delivering value to our users, by articulating complex problems and driving the outcome and if you are excited about building the next-gen auto insurance solutions that will help millions of people around the world.

We are especially looking for you if you pragmatically bring smooth and simple solutions to non-necessarily-tech-savy people such as customers and operational teams while working in a very collaborative environment.

With the team above described, you will be responsible of the quality of your delivery, your scope and your users’ satisfaction.

**What you will do**:

- Identify business needs and implement them in tools:

- Collect needs, assess feasibility, show possibilities with business stakeholders to define action plan
- Implement action plan
- Verify fit of developed features with business stakeholders
- Deliver studies:

- Upon a new need requiring a new tool, benchmark the best possible tools in terms of feasibility, functional fit, pricing
- Formalize study results, provide recommendation & define action plan to engage
- Manage projects of implementing new toolings:

- Often after studies, manage action plan as a project where you manage priorities, workload and planning
- Manage relationships & contract with service providers:

- Manage compliance with contracts (volume consumption, capacity management, applicable conditions)
- Follow-up service SLAs with service providers, manage difficulties and escalate if necessary
- Anticipate contract renewals, challenge with alternatives and engage negotiation action plan if needed
- Administrate part of the tools:

- Manage tool configuration
- Manage change request process (new users / off-boarding, new teams, new roles, workflow changes): automation & self-care are welcome
- Manage incidents & bug fixing

**Our Hiring Process**:

- **Hiring manager interview**, with your future manager to evaluate your fit with the job and to get more context about the team different projects and vision
- **Case study or Technical test**, to evaluate your hard skills, your ability to present your work and to have constructive discussions
- **Culture fit**, where you can meet your future new colleagues and check your cultural fit with Ornikar

**What Ornikar offers**:

- A salary range for this role: between 39K€ and 43K€ according to the level of impact we will observe during your interview

**We are your ideal adventure if you are looking for**:

- A french start-up in scale-up phase: we are scaling our business with very strong ambitions, developing and launching new exciting products in France and internationally
- To pass your driving test for free
- An average of 11 hours of tailor-made training programmes for each team member
- A caring and safe work environment. As a member of the IDEA Pact, we stand up for Diversity, Equity & Inclusion

**What are coll