Technical Account Manager

il y a 5 heures

Paris, France GlobalBlue_IT Temps plein

Job Description

TECHNICAL ACCOUNT MANAGER - FRANCE

Reporting to: IT Director - France

Location: Paris-France

OVERVIEW

Nature and aim of the position

The holder of this position will manage the technical relationship with Local & International Accounts merchants, covering the full cycle from pre-sale, implementation of Issuing Solutions integration projects (integration of Tax Free Shopping (TFS) functionalities into merchant POS systems), solutions roll-out coordination and service delivery management.

RESPONSIBILITIES

Main duties and responsibilities

Technical pre-sales for International Accounts

Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services

Deliver Issuing Solutions in compliance with the processes of Global Blue Partner Integration

Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization

Point of escalation in case of technical related issues

Monitoring on BAU tasks for Local & International Accounts

Regular review meetings with IT managers for International Accounts management

Relates and cooperates mainly with

Line manager

Integration Support team

Product TFS

Commercials

Technology

**REQUIREMENTS**:
Background and Education

2+ years of experience in managing multinational projects with external stakeholders

IT educational background

Customer consulting services

Independent and self-motivating personality

English language - fluent is a must

French Language - native speaker

Working knowledge within the POS retail or credit card industry preferred

Specific skills and knowledge

Solid understanding of Point-of-sale related technology and transactional systems

Ability to communicate with external partners in an efficient and structured way

Experience with EFT payment standards, PCI, EMV within the retail or credit card industry preferred

Accuracy, ability to analyse situations fast and to identify the correct measures

Customer oriented approach

Willingness to enter in technical details

Structured and flexible at the same time in managing difficult and challenging situations

Commitment and dedication to work

Perseverance in reaching goals

Knowledge of project management processes and tools

Excellent communication and team skills, ability to present ideas clearly and concisely

Excellent organizational, decision making and problem solving skills

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