Customer Technical Service Engineer

il y a 2 jours

Lyon, France Ball Corporation Temps plein

**Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe**

**Position overview**:
As Customer Technical Service and Research and Development Engineer you will be actively involved in the customer relationships and provide technical support for aluminium bottle and aerosol product lines. You will support the Research and Development Leader in his region to execute on the innovation project opportunities and assume on demand responsibility for Project management of one entire project for the division, being the interface between different functions internally and externally, as well as define all technical and organisational aspects needed for the internal trials. The role is responsible for connecting with Beverage Research and Development team globally, performing Aerosol cans and bottles technical drawing and providing technical expertise.

**Key responsibilities include**:

- Manage the customer relations and provides technical support to beverage and personal care customer
- Coordinate and implement filling line trials on customer sites to qualify our bottles and aerosols
- Work closely with Quality department in order to bring the best solutions to customers
- Report the results of the trial to relevant contacts within Ball
- Audit customer filling facilities/warehouses for problems which may result in reduction in filling speed, damage to bottles or aerosols
- Carry out trials and analyse data and potential issue
- Propose some technical solutions to solve the technical issues
- Liaise with customer in order to provide a mutually acceptable specification
- Be able to assist and cooperate with the customer on order to provide a troubleshooting activity and define the root cause of the problem

**Experience required**:

- Engineering or other Technical degree
- Prior experience in the field of Research and Development Management, Technical Project Management or Technical Management and preferably in personal care, pharmaceutical or food/beverage packaging industries
- Microsoft Office and Minitab
- Experience in glass bottles (capping process) or can filling lines
- Technical Customer Services
- Fluent French/Spanish and English language

When you join Ball you belong to a team of over 22,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

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