Global Customer Service

il y a 1 semaine

Lyon, France bioMérieux Temps plein

**Global Customer Service - System Engineer - F/M/NB**:
Location: Marcy l'Etoile, France
Position Type: Unfixed Term
Job Function: Customer Service

bioMérieux S.A.

Global Customer Service - System Engineer - F/M/NB

The Global Customer Service department is looking for a System Engineer to train, coach and provide effective support to bioMérieux subsidiaries and distributors and to promote technical voice of customers for product development in order to optimize bioMérieux’s commercial success and profitability within the marketplace.

Your role will also be to represent the voice of Customer Service in the development of our products in order to optimize the commercial success and profitability of our solutions on the market. Within the Expert Unit, you will be in charge for some of our microbiology solutions.

**What will be you missions at bioMérieux?**
- Provide Level 2 support in case of emergency
- Contributes to action plans and / or task force for critical situations
- Facilitate learning plan including training & coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.).
- Assess quality of training program and proficiency level of trainees
- Creates and update training modules, distance learning or service tutorials following our procedures.
- Contributes to the product project development/improvement by performing the validation of service tools such as installation procedures, troubleshooting guides, etc.

**Who are you?**
- An engineering degree with a major on electronics, robotics or mechanics; a prior knowledge of robotic instruments and Networking/IT knowledge are pluses.
- Previous experience in Customer Service with a role of Field Service Engineer. Have a system view approach (instrument/software/reagent) and become a referent of one product line.
- You have a good understanding of laboratories and hospitals; you have knowledge about bioMérieux’ microbiology products.
- Committed to customer and to service with a sense of urgency and accountability.
- Cross cultural flexibility.
- Dynamic learner and trainer/coach (hands on approach).
- Training designer: both in-class and distance learnings using provided tools to create training content.
- Team player, autonomous and organized.
- Ability to analyze situations and challenge proposals to create the most effective solutions or propose alternative solutions.

This role requires 20-30% travel.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

  • Responsable Investigation

    il y a 1 semaine

    Lyon, France bioMérieux Temps plein

    **Responsable Investigation - Global Customer Service - Immunologie - H/F/NB**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed...

  • Global Customer Service Operations

    il y a 1 semaine

    Lyon, France bioMérieux Temps plein

    **Global Customer Service Operations - Senior Manager Expert Unit Microbiology - All Genders**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Customer Service Operations - Senior Manager Expert Unit Microbiology - All Genders We are looking for an experienced Manager with strong cutomer...

  • Global Customer Service Investigation Leader

    il y a 2 semaines

    Lyon, France bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...

  • Customer Service Representative

    il y a 2 semaines

    Lyon, France Planet Pharma Temps plein

    Customer Service RepresentativeLocation: Fully on-site in Lyon, FranceCompany: A Global Medical Device CompanyContract: A 2-month contract initially with the possibility of extensionPurpose of the RoleThe Customer Operations Representative is responsible for managing a portfolio of instruments on behalf of clients. This includes planning, organizing, and...

  • Customer Service Representative

    il y a 2 semaines

    Lyon, France Planet Pharma Temps plein

    Customer Service RepresentativeLocation: Fully on-site in Lyon, FranceCompany: A Global Medical Device CompanyContract: A 2-month contract initially with the possibility of extensionPurpose of the RoleThe Customer Operations Representative is responsible for managing a portfolio of instruments on behalf of clients. This includes planning, organizing, and...

  • Customer Technical Service Engineer

    il y a 16 heures

    Lyon, France Ball Corporation Temps plein

    **Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!** **Position overview**: As Customer Technical Service and Research and Development Engineer you will be actively...

  • Global Forwarding Agent

    il y a 4 jours

    Lyon, France C.H. Robinson Temps plein

    C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division in Lyon. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility...

  • French Customer Services

    il y a 4 jours

    Lyon, Auvergne-Rhône-Alpes, France Cross Border Talents Temps plein

    Spend Your Summer in Greece and Get Paid for It French-speaking Customer Support Representative Relocate to AthensHave you ever dreamed of spending the summer by the Mediterranean while building your international career? This is your chance to live and work in sunny Athens, Greece, while supporting some of the worlds top brands. Whether youre looking for...

  • Customer Care Administrator

    il y a 2 semaines

    Lyon, France Ovarro Temps plein

    Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. Our new **Customer Care - EMEA...

  • Customer Service Representative

    il y a 2 semaines

    Lyon, France STEMCELL Technologies Temps plein

    **Job Description Summary**: Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company? If you have excellent organizational and multitasking skills, then this role may be for you! **Duties and Responsibilities** - Working with the Sales, Technical Support, and Corporate Operations...