Operational Risk Manager

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.
- **Mission**:

- Join Qonto as our **Operational Risk Manager to lead and scale our risk management practices across 4 European markets**. You'll be responsible for identifying all operational risks at Qonto, and defining processes and actions to mitigate these risks and ensure business resilience.
- Reporting directly to Arnaud, our Risk Director, you'll play a crucial role in **shaping Qonto's risk landscape as we continue our rapid growth trajectory.**

‍‍ **As an Operational Risk Manager at Qonto, you will**
- **Identify & analyze operational risks** by reviewing and keeping the risk map up to date
- **Implement and manage key projects** such as DORA compliance, incident management framework, and partner quality monitoring
- **Implement a risk monitoring & reporting framework**, ensuring all risk indicators are always up to date
- **Act as an advisor and reviewer for all new product features** to ensure proper risk identification and safeguard design
- **Lead risk-reduction projects**, including business continuity plans
- **Develop and execute business continuity plans** for various market activities
- **Craft, refine, and maintain clear, concise risk policies** aligned with regulatory requirements and business needs
- Collaborate with cross-functional teams to **embed risk management practices across the organization**

**What you can expect**:

- **Market/Team Context**: Join a dynamic fintech environment where you'll have full ownership of the operational risk scope in a rapidly growing company, expanding in additional countries in Europe
- **Methodologies**: Work in an agile, project-oriented role with a focus on new initiatives rather than maintenance
- **Examples of successful projects**: Implementation of DORA compliance strategies, enhancement of incident management frameworks, leading anti-fraud task forces
- **Tools we use**: State-of-the-art risk management and analysis tools, Excel for financial modeling, and potentially SQL and Python

**About your future manager**:

- **Arnaud** leads the Risk department at Qonto. With a background in financial risk management, he brings a wealth of experience to the team. **Arnaud values independence and self-drive, providing support through regular meetings and being available to unblock issues. He fosters an environment where team members can grow their expertise and take ownership of their responsibilities.

**About You**
- **Education**: You have a diploma with a specialization in Banking, Insurance, or Risk Management
- **Experience**: You have at least 4 years of experience in operational risk management or internal control within financial, payment, or banking institutions
- **Languages**: You are fluent in English; French would be a plus
- **Expertise**: You're well-versed in incident management, fraud detection, and process management ; and you're familiar with financial regulations, particularly the upcoming Digital Operational Resilience Act (DORA)
- **Analytical Skills**: You have strong analytical skills, a critical mind, and can present findings to any audience
- **Communication**: You excel at stakeholder management and can explain complex risk concepts clearly both internally with LoD1 managers and externally with auditors and supervisors
- **Autonomy**: You're a self-starter who can drive projects autonomously with mínimal supervision
- **Adaptability**: You're comfortable working in a fast-paced, entrepreneurial environment where deliverables and priorities rapidly evolve

**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public trans