HR Operations Manager

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar
- I**ntegrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

**As a People Operations Manager,** you will be joining the People Operations team, which consists of 12 members (including 5 responsible for our French market). Your primary goal is to contribute to Qonto's success by delivering an exceptional employee experience to all our Qonto team members.

You will report to Elise, our Lead People Operations. As a member of the People Operations France team, you will be deeply involved in the day-to-day HR matters of our Qonto team members in France, working closely with Elisa, Lucie, Alexandre (our apprentice), and our future Payroll Manager.

Your role involves managing HR-related matters and becoming a strong partner for the entire team by:

- Being the main point of contact for a specific scope, addressing daily queries from Qontoers, managers, and providers.
- Serving as the reference person for HR-related topics, including Onboarding/Offboarding, Payroll, Legal, HR policies and processes, HRIS, and more.

Please note that this opportunity is not available for full remote work. According to our remote policy, you can work remotely for up to 2 days a week, but we expect you to be on-site in Paris for at least 3 days a week.

‍‍ **As a People Operations Manager at Qonto, you will**:

- **Daily Operations**: As the primary point of contact for Qonto employees and managers, your role is to ensure a seamless onboarding and offboarding process for employees. You will also address day-to-day HR queries, ensuring compliance with HR rules and standards. Additionally, you will be responsible for maintaining accurate people data in various HR systems (Lucca & Lattice for now).
- **HR Policies and Processes**: Within the People team, you will serve as the go-to expert for human resources policies, procedures, and contracts. Your role will also involve participating in the creation of standardised HR practices across different offices, including those in France, Italy, Spain, Germany, and Serbia.
- **HR projects**: Your contribution to the People team will involve enhancing our working methods and HR policies to provide an exceptional employee experience. This may include implementing parenthood policies or supporting a new HRIS implementation, and overseeing HR cycles, such as Progress reviews.
- **Payroll and data**: While you won't have direct responsibility for payroll processing, you will be in charge of data management within your specific scope. This entails preparing payroll runs for your designated area with the support of our future Payroll Manager and our HRIS Manager, Baptiste.
- **Championship** on any HR lifecycle topics of employees by partnering with an amazing team and being a referent on your perimeter
- **Experience in designing** and implementing HR policies in a scale-up
- ** Hands-on in the digitalization** of HR/launching tools in a FinTech Company
- **Agility or how to adapt constantly to scale** in HR whilst keeping a high-quality level of HR standards

*** **About your future manager**
- **Her background? **You will directly report to Elise, our Lead People Operations in France. She has several experiences in different start/scale-ups as Payroll Manager and People Operations Expert in the French market but also in different European Markets. Elise joined Qonto 4 years ago and is leading the People Operations team based in France.
- **What does she bring to the team? **Elise brings her expertise in HR, legal and payroll topics. She will support you to master your topics and continuously make you grow and learn.

**About You**
- **Experience**: You have 3+ years of experience as an HR specialist or a similar HR generalist role.
- **Mastery**: You have a good knowledge of HR & legal topics. You are hands-on, able to multitask