Program Manager

The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you We come from more than 50 different countries and cultures and together we are creating the future of insurance.

**What you'll do...**

As a Program Manager, you will spearhead the delivery of new products to our clients, from the scoping of the first project to ensuring a broader availability and scalability across all our markets. As a member of the delivery team, you will be the cornerstone of client relationships and technical teams.

You will anticipate risks, communicate with both external and internal parties, develop and manage implementation plans with technical and business teams, guide roadmap execution, and assist with identifying client needs.

More precisely, you will:

- Be a key stakeholder in client relationship, managing overall delivery of our solutions in time and quality by facilitating collaboration between Shift Technology's and clients' business and technical teams, from operational level to senior management
- Engage during presales and inception of new products, focusing on structuring and tracking the scoping phase before contract signature.
- Define project methodology and organization, validate client requirements, and identify key milestones and success factors
- Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
- Align with technical leadership team to drive scalability by design of our complex solutions while balancing key project needs
- Take a leadership role in shaping internal processes and tools to enhance organizational effectiveness of the company.

**What you bring...**

Shift's project management team is filled with open-minded top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.

We thrive on collaboration and believe that diverse perspectives lead to innovative solutions.
- You possess exceptional communication skills, both oral and written, enabling you to simplify complex concepts and effectively present to C-level stakeholders.
- You will lead by example and will define and own your delivery metrics on your program
- You bring at least 10 years of relevant experience in IT project management, preferably in a SaaS B2B environment
- You are dynamic, humble, curious and eager to learn, always looking to expand your fields of expertise.
- You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality and know how to get your teammates behind them.
- You are comfortable managing programs (with more than 20 project participants) and simultaneously dealing with the pressure of delivering excellent service to our customers.
- Fluency in English is required; proficiency in additional languages (French, German, Italian ) is a significant advantage.
- An experience in Consulting is a plus.
- An experience in the Insurance industry is a plus.

**Interview Process**
- Talent Acquisition interview
- Hiring Manager interview
- Business Case review
- Final interview with Global Head of Delivery

**To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight**:

- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
- Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology._