Telephone Operator

**Duties**:
Acts as Telephone Operator in response to inquiries from and to all areas of the community and to and from all areas of the foreign affairs community within the Mission., to include all commercial and cultural activities. In addition, responds to a large range of inquiries from U.S. citizen tourists. Acts as interpreter when requested, especially at night or on week-ends between Embassy officers and French officials, such as police, hospital staff, and diplomats. Notifies the proper Embassy officials when terrorist and bomb threats are received. Performs other duties as assigned.

**IMPORTANT: PLEASE REMEMBER TO SUBMIT ALL REQUIRED DOCUMENTS INCLUDING THOSE RELATED TO YOUR EDUCATION (DIPLOMAS, CERTIFICATES...) AND WORK EXPERIENCE. IF ANY DOCUMENTS ARE MISSING, YOUR APPLICATION WILL NOT BE CONSIDERED.**

**IMPORTANT: MERCI DE FOURNIR L'ENSEMBLE DES DOCUMENTS REQUIS INCLUANT CEUX RELATIFS A VOTRE EDUCATION (DIPLOMES, CERTIFICATS...) ET VOS EXPERIENCES PROFESSIONNELLES. SI UN DOCUMENT MANQUE, VOTRE CANDIDATURE NE SERA PAS PRISE EN COMPTE.**

For positions advertised with a Good Working knowledge or Fluent English Language Level: applicants are required to submit the form in English.
- Please make sure you enter ALL your work experience(s) and education and ALL your languages (including your native language). Attached Curriculum files **will not **be considered.
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**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: At least six months of experience using computer or network equipment.

JOB KNOWLEDGE: Good knowledge of the operation of the switchboard. Familiarity with make up of the various elements of the Mission and the U.S. Government agencies served by the switchboard. Good knowledge of the security, police, and medical procedures of France in order handle emergency calls from Mission personnel.
- Education Requirements:
Completion of Secondary School is required.
- Evaluations:
LANGUAGES (THESE WILL BE TESTED):
French Level 4 (Fluent): Speaking/Reading/Writing is required.

English Level 4 (Fluent): Speaking/Reading/Writing is required.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Paris, France may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

**SALARY**: the **annual gross salary includes**:

- the profit sharing allowance,
- the vacation allowance,
- the bonus allowance
- and the “Comité d’Entreprise” allowance.

**MEAL TICKETS**: Meal tickets have a face value of EUR 8.25/day.

60% of the daily amount is paid by the USG. An employee contribution of EUR 3.30 per ticket will be deducted by CGFS through the FSN payroll system. The number of meal tickets is limited to 202 workdays per year.

**TRANSPORTATION**:The Mission provides a transportation allowance to employees who are scheduled to work at least 17.5 hours per week are eligible for a reimbursement of 50% of the cost of public transportation passes purchased for commuting purposes.

Employees who are scheduled to work less than 17.5 hours per week are eligible for a prorated reimbursement of the cost of public transportation passes purchased for commuting purposes. Proration is based on the number of hours worked in a week compared to half a full-time workweek, i.e., 17.5 hour

**HOLIDAYS**: The U.S. Missions in France observe eleven U.S. holidays per year and up to ten French holidays.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the