Telephone Operator

**Duties**:
Acts as Telephone Operator in response to inquiries from and to all areas of the community and to and from all areas of the foreign affairs community within the Mission, to include all commercial and cultural activities. In addition, responds to a large range of inquiries from U.S. citizen tourists. Acts as interpreter when requested, especially at night or on week-ends between Embassy officers and French officials such as police, hospital staff and diplomats. Notifies the proper Embassy officials when terrorist and bomb threats are received. Performs other duties as assigned.

**Telecommunications Duties**

Incumbent is one of 9 Telephone Switchboard Operators working on a duty schedule that encompasses a 24-hour day, seven days a week.
Promptly responds to a large range of inquiries received by the Mission daily. Answers a large number of inquiries regarding changes of listing, temporary and newly assigned personnel, official visitors, staff attending conferences, private and semi-official U.S. organizations in Paris, Chamber of Commerce, American Legion, American Hospital, American Cathedral, etc. Directs inquiries to proper offices according to areas concerned with caller's request, such as visa, consular, U.S. citizen services, cultural affairs, commercial affairs, etc.

Works scheduled shifts covering 24-hour operations, including week-ends and holidays. May be required to work overtime.

Translates Foreign Office notes, as needed, for duty officers during the week-ends and after hours. Often acts as interpreter for non-French speaking officers when dealing wiht French callers on week-ends and after hours.

After office hours, takes messages for the Ambassador and the various duty officers

**IMPORTANT: PLEASE REMEMBER TO SUBMIT ALL REQUIRED DOCUMENTS INCLUDING THOSE RELATED TO YOUR EDUCATION (DIPLOMAS, CERTIFICATES...) AND WORK EXPERIENCE. IF ANY DOCUMENTS ARE MISSING, YOUR APPLICATION WILL NOT BE CONSIDERED.**

**IMPORTANT: MERCI DE FOURNIR L'ENSEMBLE DES DOCUMENTS REQUIS INCLUANT CEUX RELATIFS A VOTRE EDUCATION (DIPLOMES, CERTIFICATS...) ET VOS EXPERIENCES PROFESSIONNELLES. SI UN DOCUMENT MANQUE, VOTRE CANDIDATURE NE SERA PAS PRISE EN COMPTE.**

For positions advertised with a Good Working knowledge or Fluent English Language Level: applicants are required to submit the form in English.
- Please make sure you enter ALL your work experience(s) and education and ALL your languages (including your native language). Attached Curriculum files **will not **be considered.
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**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: At least six months of experience using computer or network equipment

JOB KNOWLEDGE: Good knowledge of the operation of switchboard. Good knowledge of the security, police and medical procedures of France in order to handle emergency calls.
- Education Requirements:
Mandatory: Completion of Secondary School and received high school diploma
- Evaluations:
LANGUAGE:
ENGLISH - Fluent in reading, speaking, and writing. This skill will be tested.

FRENCH - Fluent in reading, speaking, and writing. This skill will be tested.

SKILLS AND ABILITIES: Ability to operate a computer-based telephone switchboard. Ability to be courteous, tactful and use discretion while offering high standards of telephone service. Must have the ability to maintain self control during crisis or when dealing with difficult callers. A Ability to comprehend all of the various instructions given. Ability to provide the best quality of service without casing repercussions or embarrassment to the U.S. government.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in France may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

**SALARY**: the **annual gross salary includes**:

- the profit sharing allowance,
- the vacation allowance,
- the bonus allowance
- and the “Comité d’Entreprise” allowance.

**MEAL TICKETS**: Meal tickets have a face value of EUR 8.25/day.

60% of the daily amount is paid by the USG. An employee contribution of EUR 3.30 per ticket will be deducted by CGFS through the FSN payroll system. The number of meal tickets is limited to 202 workdays per year.

**TRANSPORTATION**:The Mission provides a transportation allowance