Support Engineer

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Exciting opportunity to shape the future of data

Come join the dynamic and innovative Snowflake Enterprise Technology (ET) team as a hands-on and startup-savvy Enterprise Support Engineer in our Paris office. We are thrilled to welcome an enthusiastic individual who is eager to provide top-notch ET services to our valued employees. Your expertise in managing centralized authentication, SaaS providers, VPN, corporate networking, and Mac/Windows endpoint systems will be invaluable to our organization.

As a key member of our team, you will closely collaborate with and provide support to various departments, including sales, finance, marketing, HR, engineering, and executives. We are looking for someone who thrives in a dynamic environment and is willing to jump in and get things done to make Snowflake successful.

This onsite role offers the opportunity to provide hands-on ET support to all employees in the Paris office and across the EMEA region. You’ll ensure smooth day-to-day support operations, deliver an excellent employee experience, and play a key role in driving Snowflake’s success.

DUTIES:

- Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
- Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
- Provide Global support by managing tickets within our ET Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
- Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
- Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk
- Actively participate as a Global ET member and participate in global projects
- Demonstrated ability to manage and prioritize multiple problems and issues with mínimal supervision, excellent organizational skills, a teamwork approach to work, but also act independently to solve problems with necessary
- Excellent oral and written communication skills with strong interpersonal skills
- Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
- Working knowledge of video collaboration (Zoom) and provide local A/V support
- Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
- Responsible for maintaining local inventory accuracy and coordinating equipment
- Prepare new hire hardware for deployment
- Responsible for running weekly new hire orientation
- Troubleshoot client-side network connectivity issues

** REQUIREMENTS**
:

- Minimum of 5 + years experience supporting information technology infrastructure
- Minimum of 2 years experience providing executive-level support
- Strong experience with Mac OS systems at the user level
- Experience with change control policies and procedures
- Experience administering small-size corporate server rooms
- Office 365 Administration
- Google Administration
- Jamf Administration
- Active Directory Administration
- Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support
- Must be able to lift 50lbs and ability to troubleshoot network issues in IDF

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?