Banking Operations Juridical Officer

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As a **Banking Operations Juridical Officer (Italian Market)**, you will join our international Banking Operations team of 4 people (and counting), under the supervision of Martina, our Lead Banking Operations (Juridical ).

Join us as **Banking Operations Juridical Officer (Italian Market)** at Qonto, to help us handle sensitive operations related to our customers and initiate legal processes for our Italian market.

At Qonto, Banking Operations cover a key role, working on administrative tasks. You will handle **sensitive operations related to Qonto's customers and initiate legal processes for our Italian market**.

‍‍ **As a Banking Operations Juridical Officer **, you will**:

- **Oversee key procedures**, including collective processes (liquidation and redress), enforcement actions (SATD and bailiff seizures), and inheritance procedures.
- **Manage account closures**, ensuring a smooth and efficient process.
- **Prepare and distribute circular letters** for external auditors, maintaining accuracy and compliance.
- **Refine and update operational processes** daily to enhance efficiency and maintain excellence.

**What you can expect:
- A dynamic, **international team** in a vibrant multicultural environment.
- An exciting **hyper-growth context** with ample opportunities for professional development.
- Close **cross-functional collaboration** with teams such as Risk, AML/CFT, Customer Success, and Legal.
- The chance to **make a tangible impact** on Qonto’s banking operations and play a key role in establishing it as the leading European business finance solution.

*** **About your future manager**:

- **Their background?** Martina kick-started her career at ManoMano where she dedicated three years honing her experience in customer service and back-office operations. Joining Qonto over two and a half years ago, Martina was the first to be hired for the Italian market within the BO juridical team, contributing to the improvement and updating of all the procedures used daily.
- **What do they bring to the team?** Together with the other leads in the team, Martina ensures that each team member receives the necessary training to carry out their work independently. She oversees that the communication level is sufficient to guarantee a high standard of quality and that each team member can evolve professionally according to their strengths. Additionally, Martina serves as the point of contact for cross-team projects.

***About you:
- **Experience**: You have prior experience in administrative, legal, or banking operations.
- **Process Optimization & Collaboration**: You excel at improving internal processes for efficient customer responses and thrive in cross-functional team environments.
- **Analytical & Detail-Oriented**: You possess sharp organizational and analytical skills, with a meticulous eye for detail and the focus to handle repetitive tasks with perseverance.
- **Critical Thinker & Curious**: You bring intellectual curiosity and an improvement mindset, always seeking better solutions and comfortable challenging the status quo.
- **Autonomy & Organization**: You independently plan and prioritize tasks effectively, managing workloads to meet deadlines with efficiency.
- **Languages**: You are fluent in **Italian** and **English** (written and spoken). Proficiency in additional languages, such as **French, German, Spanish**, **or Portuguese** is a plus.

**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on